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A hospital administrator sitting next to her computer, talking with a colleague.
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Two advanced practice nurses talking with a female patient who is sitting on an examination table
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Two physical therapists and a nurse helping a female hospital patient to walk
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A hospital office worker sitting next to her computer, talking with a colleague
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A hospital customer service representative and a patient transporter escorting a patient in a wheelchair
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A hospital facilities worker operating a floor cleaning machine
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A hospital finance department worker having a virtual meeting on her computer
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A hospital human resources worker sitting next to her computer, talking with a colleague
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A hospital IT or cybersecurity worker looking at a rack of computers
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Hospital laboratory workers working with high-tech machines in a laboratory
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A hospital marketing communications professional having a virtual meeting on her computer.
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Two nurses talking with a female patient who is sitting on an examination table
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Two advanced practice nurses talking with a female patient who is sitting on an examination table
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Two nurses giving care to a female patient in a hospital ward
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Nurse working with a patient at the bedside
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A young nursing graduate viewing a patient monitor in a hospital ward
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Two occupational therapists and a nurse helping a female hospital patient to walk
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Two pharmacists working together within a hospital pharmacy
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A doctor talking with three nurses in a hospital ward setting
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A hospital office worker sitting at her desk looking at a computer screen.
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A research technician using a machine to test samples in a hospital laboratory
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Three student nurses standing in a row in a hospital ward setting
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A hospital office worker sitting at her desk looking at a computer screen
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Patient Access Workleader

Euclid, OH, US


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req#: 280944
Location: Euclid, OH

Facilities: Euclid Hospital,

Professional Area: Finance

Department: 3972 Admitting And Registration-Euclid Hospital

Job Code: U99944

Schedule: Full Time

Shift: Nights

Patient Access Workleader  

Join Cleveland Clinic’s Euclid Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This community-based hospital provides top-quality patient care to the communities in and around Cuyahoga County on the beautiful coast of Lake Erie. The caregivers at Euclid Hospital have made it not only an excellent medical facility, but also a home away from home. 

Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. In our Finance division, caregivers use their knowledge and skill every day to provide exceptional experiences for patients and their families. As a Patient Access Workleader, you will function as the department lead. 

A caregiver in this position works days/evenings/nights/weekends from 3:00pm – 11:30pm or 6:30pm – 3:00am.  

A caregiver who excels in this role will:  

  • Recommend and execute complex policies and procedures with the supervisor to ensure timely and accurate patient registration resolution.  

  • Provide general oversight and direction for caregivers to ensure daily operational support. 

  • Rotate to different locations/hospitals based on staffing needs. 

  • Identify and utilize appropriate reports to contact insurance payers for resolution of accounts with registration issues with a minimal need to escalate issues internally. 

  • Assist with and resolve patient inquiries or complaints.  

  • Recommend and provide input to execute Patient Access programs according to changes in insurance regulations and data obtained from various departments and physicians regarding issues including registration. 

  • Rotate in the on-call coverage and covers call-offs within the department. 

  • Independently staff all patient access areas at any facility, including front desk, admitting office, ER registration and cashier.  

  • Train caregivers and conduct performance evaluations. 

  • Complete operational tasks, including staff schedules, working reports, performing compliance and denial audits, working reports, handling call offs, allocating work/resources and time and attendance entries. 

Minimum qualifications for the ideal future caregiver include:  

  • High school diploma or GED.  

  • Four years of experience in a customer facing role with in-person or phone contact OR previous work leader experience with demonstrated competence in personnel management. An associate’s degree may substitute one year of experience and a bachelor’s degree may substitute two years of experience.  

  • Basic PC software application knowledge and the ability to use multiple data systems.  

  • Demonstrated knowledge of medical terminology sufficient to understand physician orders or complete a course within one year.  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ 

Physical Requirements:

  • Ability to communicate and exchange accurate information. 
  • Ability to perform work in a stationary position for extended periods.  
  • Ability to work with physical records or operate a computer or other office equipment.  
  • In some locations, ability to travel throughout the hospital system.  
  • In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

  • Follows Standard Precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

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