Join our team at Cleveland Clinic Indian River Hospital and experience world-class patient care at its best. Located in sunny Florida’s Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.   Â
As a HCAH Service Coordinator, you will interact with nurses in the command center to assist in appointment scheduling within the external service network and coordinating externally with partners. In this position, you will work in a fast-paced environment alongside a strongly bonded family of staff. As the team grows, you will have the opportunity to pursue leadership opportunities across the hospital network.Â
A caregiver in this position works varying shifts from 6:00AM – 2:00PM, 2:00PM – 10:00PM and 10:00PM – 6:00AM.Â
A caregiver who excels in this role will: Â
- Collaborate between physician offices, patients and clinical/non-clinical departments to ensure a seamless model of access and care benefiting patients, physicians and family members.Â
- Coordinate, schedule, dispatch, monitor trends, manage, track and report with respect to the delivery and performance of Acute Rapid Response Services as ordered by HCAH Command Center Providers. Â
- Ensure equipment delivery, installation and deinstallation.Â
- Coordinate lab tests ordered by HCAH Command Center Providers and supply delivery from order to service fulfillment.Â
- Provide information and trend to the care team to identify and resolve barriers to patients plans of care.Â
- Work with patients and families to schedule ordered services.Â
- Collaborate and communicate with HCAH Command Center Providers, Patients, MHG Contracted and Cleveland Clinic Florida Home Providers and out-of-home service providers to schedule the delivery of services, equipment and/or supplies, schedule necessary transportation and confirm the delivery of services, equipment and/or supplies.Â
- Assess satisfaction and/or address concerns or complaints to managers and provide administrative and logistical support.Â
- Question policy and procedure when appropriate, provide solutions to problems and elevate concerns as needed.Â
Minimum qualifications for the ideal future caregiver include: Â
- Technical proficiency with Microsoft Suite and EPICÂ
- High School Diploma/GEDÂ
- Knowledge of medical terminologyÂ
- Ability to compose written procedures, schedules and reportsÂ
- One to three years of registration, scheduling, billing, coding, healthcare or physician office experienceÂ
- Two to five years of face-to-face customer service experienceÂ
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Personal Protective Equipment:
- Follow standard precautions using personal protective equipment as required
Pay Range
Minimum hourly: $17.25
Maximum hourly: $26.31
The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic’s benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.