Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. Here, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones toward a rewarding career with one of the world's most respected healthcare organizations.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. You will handle check-ins and check-outs, all cardiac clearances, faxes, scans, work in the referral ports, phone calls and scheduling. In the Cardiology Department, you’ll find a culture where you can grow and develop your skills and find your place at Cleveland Clinic.
A caregiver in this position works from 8:30AM – 5:00PM.
A caregiver who excels in this role will:
- Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
- Investigate, triage and resolve patient issues using the established HEART model.
- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
- Enter and maintain confidential patient information.
- Recruit, enroll and educate patients on MyChart and Appointment Pass.
Minimum qualifications for the ideal future caregiver include:
- High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
- Demonstrated experience providing exceptional customer service and conflict resolution
- Working knowledge of PC window applications
Preferred qualifications for the ideal future caregiver include:
- Knowledge of medical terminology
- Ability to type 30 WPM and/or computer keyboard skills
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
- Dexterity sufficient to operate a PC and other office equipment
- Extended periods of standing, walking or sitting
- Good visual acuity through normal or corrected vision
- Navigating various locations and function in a fast-paced, hectic environment
- Lifting and transporting objects up to 25 pounds
Personal Protective Equipment:
- Follow standard precautions using personal protective equipment as required
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.