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Patient Access Representative – Emergency Room

Akron, OH, US


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req#: 288491
Location: Akron, OH

Facilities: Akron General Medical Center,

Professional Area: Customer Service

Department: 9566 Patient Registration-Cleveland Clinic Akron General

Job Code: AK9964

Schedule: Full Time

Shift: Days

USW Bidding Period: 2/15/2025 – 2/20/2025

USW Bidding Period: 2/15/2025 – 2/20/2025

Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. Here, you will work alongside a family of caregivers, provide and receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.   

Patient Access Representatives in the Emergency Department are often the first point of contact for many of Akron General’s patients. Showing empathy, compassion and understanding can help put patients at ease during some of their most challenging times. In this role, you will deliver exceptional customer service, ensure exceptional experiences and thrive on making positive impacts in the community. 

A caregiver in this position works from 7:00AM – 3:30PM.   

A caregiver who excels in this role will:  

  • Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures.  
  • Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments.  
  • Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information.  
  • Schedule services and provide the physician’s office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.  
  • Complete questionnaires to assist departments with preparing for patients.  
  • Utilize the screening tool for self-pay patients to determine any possible payer source. 
  • Refer patients to financial counselors.  
  • Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).  
  • Obtain, scan and index physician orders.  
  • Cross train to staff all patient access areas.  

Minimum qualifications for the ideal future caregiver include:  

  • High School Diploma or GED
  • One year of customer service work experience OR higher education and training
  • Proficiency in data entry
  • Knowledge of medical terminology
  • Excellent customer service skills

Preferred qualifications for the ideal future caregiver include: 

  • One year of hospital, clerical or billing work experience

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ 

​
Physical Requirements:

Personal Protective Equipment:

  • Follow standard precautions using personal protective equipment as required

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

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