Responsibilities:
- Safety Event Reporting System (SERS) Event Management: Identifies, codes, and manages event reports for assigned Institutes or Hospitals.
- Collaborates with leadership and support teams to develop and achieve clinical risk management goals and accomplish duties assigned to the role.
- Incorporates enterprise priorities and regulatory requirements and benchmarks.
- Conducts and facilitates Root Cause Analysis (RCA); identifies root cause and causal factors of events leading to sustainable improvement.
- Applies management processes for disclosure of unanticipated outcomes and medical errors.
- Frequently presents risk and safety data and efficiently leads meetings.
- Performs all duties under supervision of the department leader or experienced CRMs.
- Identifies cases that may be potential claims and provides an early notification to other departments (Law, ERI) once identified.
- Presents cases to Medical Legal, Huddle I and Huddle II in a timely manner.
- Participates in Institute/Hospital Committees representing Clinical Risk Management.
- Drives continuous improvement activity around clinical risk management priorities and coordinates improvement projects.
- Acts as the local expert in clinical risk management for the Hospital/Institute.
- Facilitates risk and safety event data analysis and decision making.
- Supports enterprise improvement projects, as necessary.
- On-call responsibilities to provide 24/7 CRM consultation coverage per established CRM department process.
- Other duties as assigned.
Education:
- Registered Nurse (BSN) or bachelor's degree in a health sciences discipline is required.
Languages:
- English
Certifications:
- Registered Nursing (RN) licensure preferred.
Complexity of Work:
- Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
- World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.
- Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback.
- Efficiency and Effectiveness: Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.
- Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.
Work Experience:
- Minimum five (5) years clinical experience required.
- Minimum one (1) year risk management, quality management or legal nurse consulting experience preferred.
Physical Requirements:
- Ability to communicate and exchange accurate information.
- Ability to perform work in a stationary position for extended periods.
- Ability to work with physical records or operate a computer or other office equipment.
- In some locations, ability to travel throughout the hospital system.
- In some locations ability to move up to 25 lbs.
Personal Protective Equipment:
- Follow standard precautions using personal protective equipment as required.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.