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A hospital office worker sitting next to her computer, talking with a colleague
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Hospital laboratory workers working with high-tech machines in a laboratory
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Two nurses talking with a female patient who is sitting on an examination table
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Two advanced practice nurses talking with a female patient who is sitting on an examination table
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Two nurses giving care to a female patient in a hospital ward
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A young nursing graduate viewing a patient monitor in a hospital ward
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Two occupational therapists and a nurse helping a female hospital patient to walk
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Two pharmacists working together within a hospital pharmacy
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A doctor talking with three nurses in a hospital ward setting
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A hospital office worker sitting at her desk looking at a computer screen.
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Patient Access Representative I

Lakewood, OH, US


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req#: 276381
Location: Lakewood, OH

Facilities: Cleveland Clinic Lakewood,

Professional Area: Customer Service

Department: 5181 Ambulatory Operations Transition-Regional Operations

Job Code: U99943

Schedule: Part Time

Shift: Evenings

Patient Access Representative I

Join Cleveland Clinic's Lakewood Family Health Center and become a part of one of the most respected healthcare organizations in the world. Lakewood Family Health Center has been providing top-quality patient care and a wide variety of specialties to the communities in and around Lakewood since opening in the summer of 2018. Lakewood Family Health Center also offers multiple specialty centers, such as a Center for Family Medicine, Center for LGBTQ+ Care, Emergency Department and more.   
 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. 
 

A caregiver in this role works 3:00pm – 11:30pm.  

A caregiver who excels in this role will:  

  • Perform registration and obtain information about demographics, insurance, medical and financial.  

  • Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.  

  • Function as a Super User and act as a resource for training of new caregivers.  

  • Provide registration and cash collection access in Epic.  

Minimum qualifications for the ideal future caregiver include:  

  • High school diploma or GED and two years of experience in a customer facing role OR an associate’s degree and one year of experience OR a bachelor’s degree.   

  • Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year.  

  • Basic PC software application knowledge and ability to use multiple data systems.  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  

Physical Requirements:

  • Ability to communicate and exchange accurate information. 
  • Ability to perform work in a stationary position for extended periods.  
  • Ability to work with physical records or operate a computer or other office equipment.  
  • In some locations, ability to travel throughout the hospital system.  
  • In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

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