Woman researcher working in a lab
Masked lab professional using lab equipment
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A hospital administrator sitting next to her computer, talking with a colleague.
Two advanced practice nurses talking with a female patient who is sitting on an examination table
Two advanced practice nurses talking with a female patient who is sitting on an examination table
Two physical therapists and a nurse helping a female hospital patient to walk
Two physical therapists and a nurse helping a female hospital patient to walk
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A hospital office worker sitting next to her computer, talking with a colleague
A hospital customer service representative and a patient transporter escorting a patient in a wheelchair
A hospital customer service representative and a patient transporter escorting a patient in a wheelchair
A hospital facilities worker operating a floor cleaning machine
A hospital facilities worker operating a floor cleaning machine
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A hospital finance department worker having a virtual meeting on her computer
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A hospital human resources worker sitting next to her computer, talking with a colleague
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A hospital IT or cybersecurity worker looking at a rack of computers
Hospital laboratory workers working with high-tech machines in a laboratory
Hospital laboratory workers working with high-tech machines in a laboratory
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A hospital marketing communications professional having a virtual meeting on her computer.
Two nurses talking with a female patient who is sitting on an examination table
Two nurses talking with a female patient who is sitting on an examination table
Two advanced practice nurses talking with a female patient who is sitting on an examination table
Two advanced practice nurses talking with a female patient who is sitting on an examination table
Two nurses giving care to a female patient in a hospital ward
Two nurses giving care to a female patient in a hospital ward
Nursing working at patient's bedside
Nurse working with a patient at the bedside
A young nursing graduate viewing a patient monitor in a hospital ward
A young nursing graduate viewing a patient monitor in a hospital ward
Two occupational therapists and a nurse helping a female hospital patient to walk
Two occupational therapists and a nurse helping a female hospital patient to walk
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Two pharmacists working together within a hospital pharmacy
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A doctor talking with three nurses in a hospital ward setting
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A hospital office worker sitting at her desk looking at a computer screen.
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A research technician using a machine to test samples in a hospital laboratory
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Three student nurses standing in a row in a hospital ward setting
A hospital office worker sitting at her desk looking at a computer screen.
A hospital office worker sitting at her desk looking at a computer screen
Woman researcher working in a lab
Masked lab professional using lab equipment

Health Unit Coordinator

Garfield Heights, OH, US


req#: 279086
Location: Garfield Heights, OH

Facilities: Marymount Hospital,

Professional Area: Nursing Patient Support

Department: 2847 3 East/3 West/3 South-Marymount Hospital

Job Code: B12012

Schedule: Full Time

Shift: Nights

Provides a high level of customer service to patients, families, visitors and employees to promote and supports the highest level of patient experience. Performs administrative and clerical duties to ensure efficient operational flow in their assigned department.

Responsibilities:

  • Conducts an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
  • Responds to patient call lights in a manner that expedites appropriate follow through.
  • Makes rounds on patients throughout their hospital stay.
  • Communicates and facilitates communication with patients, families, other departments and health care team members regarding patient care.
  • Assists with processing patient admissions, transfers and discharges.
  • Provides concierge service to assist patients and families with way finding and directs them to available resources.
  • Assembles and maintains patient medical records and other documents related to patient care.
  • Assists with unit clerical functions.
  • Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Other duties as assigned.

Education:

  • High School Diploma or GED required.
  • College degree preferred.

Certifications:

  • None required.

Complexity of Work:

  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
  • Must be able to work in a stressful environment and take appropriate action.

Work Experience:

  • Minimum 1 year experience in a customer service-related role.
  • Prior job experience with typing or computer training or equivalent coursework.
  • Microsoft Office experience preferred

Physical Requirements:

  • Requires full range of motion, manual and finger dexterity and eye-hand coordination.
  • Requires frequent data entry, standing and walking for extensive periods of time.
  • Requires normal or corrected speech, hearing and vision.
  • Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

 

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Contact a recruiter

Diana