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Two physical therapists and a nurse helping a female hospital patient to walk
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A hospital office worker sitting next to her computer, talking with a colleague
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A hospital customer service representative and a patient transporter escorting a patient in a wheelchair
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A hospital facilities worker operating a floor cleaning machine
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A hospital finance department worker having a virtual meeting on her computer
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A hospital human resources worker sitting next to her computer, talking with a colleague
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A hospital IT or cybersecurity worker looking at a rack of computers
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Hospital laboratory workers working with high-tech machines in a laboratory
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A hospital marketing communications professional having a virtual meeting on her computer.
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Two nurses talking with a female patient who is sitting on an examination table
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Two advanced practice nurses talking with a female patient who is sitting on an examination table
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Two nurses giving care to a female patient in a hospital ward
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Nurse working with a patient at the bedside
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A young nursing graduate viewing a patient monitor in a hospital ward
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Two occupational therapists and a nurse helping a female hospital patient to walk
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Two pharmacists working together within a hospital pharmacy
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A doctor talking with three nurses in a hospital ward setting
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A hospital office worker sitting at her desk looking at a computer screen.
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A research technician using a machine to test samples in a hospital laboratory
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Three student nurses standing in a row in a hospital ward setting
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A hospital office worker sitting at her desk looking at a computer screen
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Patient Guest Services Assistant (Redcoat)

Stuart, FL, US


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req#: 271658
Location: Stuart, FL

Facilities: CC Martin Hospital South,

Professional Area: Customer Service

Department: 9575 CRP Patient Experience-Cleveland Clinic Martin Health

Job Code: G10015

Schedule: Part Time

Shift: Day/Evening/Night/Weekend

Join Cleveland Clinic’s Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This downtown Stuart hospital provides top-quality patient care to the communities in and around Martin County on the beautiful Indian River. The caregivers at Martin North Hospital have made it an excellent medical facility and a home away from home.  

The Patient Guest Services Assistant I will serve as a highly visible brand ambassador and resource to patients, family members and visitors by facilitating a warm, caring, comfortable and informed experience at all Cleveland Clinic Campuses. 

A caregiver in this position works Day/Evening/Night/Weekend, from 12:00pm—8:00pm or 6:00am—2:00pm.  

A caregiver who excels in this role will:  

  • Ensure that patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care. 

  • Greet and welcome and assist patients, guests, and colleagues by aiding, campus directions, obtaining wheelchairs and providing minimal transport. 

  • Access patient information to confirm appointment times, appointment locations and room numbers. 

  • Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community. 

  • Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience. 

  • Correct and/or report safety, maintenance, and cleaning needs. 

  • Respond to Code Blue and Code Red emergencies with appropriate equipment. 

  • Coordinate patient needs with other departments. 

 

Minimum qualifications for the ideal future caregiver include:  

  • High School Diploma or GED. 

  • Basic computer skills: Epic, outlook, and other internal systems. 

  • Excellent verbal communication skills and an ability to function with empathy, friendliness and professionalism when interacting with patients and guests. 

  • Two years’ experience in a customer service role with at least one year providing face-to-face customer service. 

Preferred qualifications for the ideal future caregiver include:  

  • Associate degree. 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  

 

Physical Requirements:

  • Manual dexterity to operate office equipment.

  • Requires frequent data entry, standing, walking, and sitting.

  • Normal or corrected vision, hearing, speech.

  • Excellent hand/eye coordination.

  • Lift up to 25 pounds.

  • Medium Work – Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.

Personal Protective Equipment:

  • Follows Standard precautions using personal protective equipment.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

 

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

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