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Senior User Experience Designer & Researcher

Cleveland, OH, US


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req#: 266743
Location: Cleveland, OH

Facilities: Cleveland Clinic Main Campus,

Professional Area: Marketing Communications

Department: 4255 Digital Marketing-Marketing

Job Code: T98216

Schedule: Full Time

Shift: Days

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.   

*This is a remote opportunity for Ohio residents*

*Must attend onsite meetings in Ohio*

Cleveland Clinic’s website is the front door for many patients and this team aims to create the most intuitive, empathetic and accessible website experience possible. As a Senior User Experience Designer and Researcher, you will:  

  • Develop visual design concepts for Cleveland Clinic’s website and digital properties with a focus on intuitive user experiences.  

  • Work closely with various teams, including web development, product management, editorial, SEO, UX and project stakeholders to understand UI design requirements on a variety of projects.  

  • Deliver clear and detailed handoffs.  

  • Collaborate with developers throughout the development phase to ensure quality deliverables.  

  • Mentoring less experienced UX designers.  

  • Lead research and design efforts on projects and assignments.  

The ideal future caregiver is someone who: 

  • Has experience as a UX Designer and proven experience working on user centered design solutions for brands and design systems.

  • Has a strong portfolio of design and extensive research in UX research.  

  • Is experienced in a wide range of qualitative and quantitative research methods, such as user interview, usability testing, surveys, data analysis and analytics.  

  • Is self-motivated.  

  • Is a strong communicator and collaborator.  

By taking this opportunity, you will join a continuously innovative team with opportunities to attend virtual conferences.  
 

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare. 

Responsibilities:

  • Develops visual design concepts for Cleveland Clinic’s website and digital properties.
  • Collaborates with various teams including web development, product management, editorial, SEO, UX and project stakeholders to understand user interface design requirements on a variety of projects.
  • Translates complex project requirements into thoughtful visual designs that lead to intuitive user experiences.
  • Works within the Cleveland Clinic brand to continuously improve user experiences.
  • Proactively innovates and makes recommendations on how to best visually communicate to various audiences.
  • Understands and ensures accessible design solutions, with an attention to site performance.
  • Communicates design processes, ideas, and solutions to colleagues and project stakeholders.
  • Delivers clear and detailed handoffs to ensure accurate development.
  • Collaborates closely with developers throughout the development phase to ensure quality deliverables.
  • Develops interactive prototypes as needed.
  • Provides mentorship within the design team as needed.
  • Ensures project timeliness, quality and client satisfaction.
  • Manages project workload.

Additional Job Description for Senior User Experience Designer & Researcher

  • This role will additionally be responsible for extensive UX Research.
  • Conduct in-depth research to understand user behaviors, needs, and preferences.
  • Apply appropriately, qualitative, and quantitative research methods like user interviews, usability testing, surveys, and data analysis to gather insights.
  • Collect and analyze user behavior through usability testing, click-stream analytics, surveys, card sorting, tree testing, field studies, etc.
  • Analyze and synthesize user feedback and behavior data to inform design decisions, measure success, and iterate on product features.
  • Based on research findings, identify areas of user dissatisfaction and potential areas for enhancement in the user experience of products.
  • Conduct competitive analysis to identify industry trends and best practices.
  • Generate user personas and user journey maps to help define development requirements for releases.
  • Clearly present research findings and recommendations persuasively and concisely to all functions and levels, including executives.
  • Masters in User Experience Design preferred.

Education:

  • Bachelor's Degree in Graphic Design, Visual Design, Interaction Design or a related field.

Languages:

  • English

Certifications:

  • None

Complexity of Work:

  • Frequent exercise of independent judgment and initiative required.
  • Flexibility and willingness to move from idea to execution quickly.
  • Excellent communication skills and the ability to interact with a wide range of peers and clients.
  • Strong attention to detail, critical thinking skills and solid troubleshooting ability.
  • Must be able to work under pressure and meet deadlines.
  • Proficiency in current professional software, such as Adobe Creative Suite, is required.
  • Proficiency in current UI design software.
  • Intermediate knowledge of HTML and CSS.

Work Experience:

  • Five years of related experience.
  • Strong digital portfolio required.

Physical Requirements:

  • Excellent visual acuity including color perception and attention to detail.
  • Manual dexterity required to operate computer and related equipment and to create working mechanicals and presentation boards using traditional tools.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required

Pay Range

Minimum hourly: $33.46

Maximum hourly: $51.03

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic’s benefits package, which includes among other benefits, healthcare/dental/vision and retirement.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

 

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

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