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Access Optimization Analyst II

Cleveland, OH, US


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req#: 261674
Location: Cleveland, OH

Facilities: Remote Location,

Professional Area: IT and Cybersecurity

Department: 4511 Access Operations Support-Clinical Transformation

Job Code: T98894

Schedule: Full Time

Shift: Days

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.    
 

Access Optimization Analysts are responsible for guiding the change request process to the enterprise-wide Epic IT systems, coordinating efforts with others to ensure small to medium size requests are completed at the proper time with available resources, and assisting with integrating new physician practices into front end Epic Systems.  
 

The ideal future caregiver is someone who: 

  • Has a solid understanding of workflows in an ambulatory environment.  

  • Is articulate, thorough and helpful.  

  • Has at least three years of experience in an outpatient setting and/or three years supporting Epic applications including optimization.  

  • Thrives working remotely. 

By taking this opportunity, you will become part of a team of Analysts that are eager to welcome someone to the team. While working remotely, you will advance your career into various levels of Analyst roles, such as Lead or Senior roles, and enhance your knowledge of Epic.   
 

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare. 

Responsibilities:

  • Manages Epic change management requests while maintaining the ongoing relationship between the Epic IT department and its direct application customer.
  • Supports physician practice integration into front-end Epic systems including discovery, design, implementation, and optimization.
  • Consults and provides guidance for Epic workflows, scheduling templates, and scheduling questionnaire and / or decision tree build adjustments.
  • Builds relationships internally with the Institute gatekeepers and management and externally with the Epic consulting team to ensure updates are applied and rolled out successfully.
  • Leads change requests: Analyzes all possible impacts that will result from the requested change.
  • Verifies Institute gatekeeper change approval.
  • Validates requested changes in production.
  • Verifies accuracy of questionnaire flow after implemented change.
  • Leads Epic testing and validation efforts.
  • Conducts additional QA for appreciative inquiry.
  • Other duties as assigned.

Education:

  • Associate’s degree in Information Technology/Computer Science, Health Sciences, Healthcare Administration, or related field required.
  • High School diploma/GED and seven years of related experience can substitute Associate’s degree

Certifications:

  • None required.

Complexity of Work:

  • Solid understanding of workflows in the ambulatory environment.
  • Ability to lead, motivate, influence, probe, analyze, synthesize, and articulate complex subject matter so it can be easily understood.
  • Provide critical thinking for the execution of patient access operations.
  • Assist managers and leaders to fulfill the role of change sponsor.
  • Provide direct support to front-line managers and supervisors as they help direct reports through change transitions
  • Support project teams in integrating change management activities into their project plans.
  • A high degree of self-motivation, versatility, and flexibility.
  • Experience and comfort working at all levels of a health care organization.
  • Strong analytical, presentation, and communication (both verbal and written) skills.
  • Demonstrated leadership, team, organizational, and problem solving skills.

Work Experience:

  • Three years of Epic system experience in an outpatient setting (preferably in an academic medical center) OR three years supporting Epic applications that includes optimizing. 
  • Two years of experience as an Access Optimization Analyst I preferred. 

Physical Requirements:

  • Ability to perform work in a stationary position for extended periods.
  • Ability to travel throughout the hospital system.
  • Ability to operate a computer and other office equipment. 
  • Ability to communicate and exchange accurate information.

Personal Protective Equipment:

  • Follows Standard Precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $30.41

Maximum hourly: $46.38

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic’s benefits package, which includes among other benefits, healthcare/dental/vision and retirement.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

 

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

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