Associate IT Business Services and Solutions Partner

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future.

Responsibilities:

• Assists in constructing and communicating the long term direction of the BU IT solutions ensuring that short term goals, objectives and tasks are aligned with the BUs and ITs strategic direction.
• Assists with determining BU business needs and drafts technological solutions.
• Supports the initial assessment of BU requests, includes cost/benefit analysis and a review of project feasibility.
• Contributes to BU business discussion as it relates to both non-technology and technology related matters.
• Identifies emerging trends in IT solutions, researches them, and aids in aligning the needs of the BU with IT products and services. Works with and coordinates ITD extended team to ensure seamless support to the BU.
• Facilitates the execution of business plans through the use of technology and integrated process improvement techniques.
• Actively seeks new opportunities for the BU and develops strategic IT solutions.
• Provides leadership to other IT groups to effectively deliver solutions that facilitate the BU achieving their strategic initiatives.
• Builds and maintains effective relationships at all levels.
• Serves an integral role in enabling the BU to achieve their objectives through the effective use of technology.
• Ensures the alignment of people, resources and strategies to facilitate IT support for achieving the strategic goals of the BU.
• Provides mentoring, as needed, to other IT individuals and business unit individuals to help facilitate this alignment.
• Builds partnerships and fosters relationships with other technology groups outside of IT that have a role in the BU delivery of patient care.
• Other duties as assigned.

Education:

• Bachelor's Degree in a related field required.
• Additional work experience in IT or related field/industry may offset degree.
• Master's Degree is preferred.

Certifications:

• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date. 

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• A minimum of 5 years of progressive healthcare experience, including 2 years in a large academic medical center preferred.
• Demonstrated record of partnership in a professional organization is required.
• Requires complex planning, forecasting, conflict resolution and problem solving.
• Requires ability to communicate, negotiate and manage complex projects in a highly complex multi-location systems environment.
• Strong knowledge of project management tools and techniques.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.