Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.  Â
As a Systems Analyst I, you will help provide the right tools for our caregivers to perform their job at the highest level. Your duties will include but are not limited to:Â
• Performing workstation, software, peripheral, network and workflow support.  Â
• Providing first level diagnostic Help Desk and after-hours support.Â
• Assisting with project assignments, documentation, operational and business objectives. Â
The ideal caregiver is someone who:Â Â
• Has great customer service skills. Â
• Understanding software licensing. Â
• Is organized.     Â
This opportunity is fully remote with flexible start and end of shift times. Â
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.Â
Responsibilities:
- Provides application, technical and preventative maintenance support for multiple end-user systems.
- Contributes to departmental projects and solutions implementation.
- Demonstrates, through output, a solid understanding of networking and distributed computing environment concepts and principles of client/server configuration.
- Supports development of information system requirements to include process and documentation creation and maintenance.
- Maintains user confidence.
- Protects operations by keeping information confidential.
- Maintains high level of quality work in a stressful environment.
- Other duties as assigned.
Education:
- Associate's degree in Information Technology, Computer Science or related field.
Certifications:
- Microsoft, CompTIA, or equivalent preferred.
- For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.
Complexity of Work:
- Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
Work Experience:
- Minimum of one year of implementation, support and management of computer-based information systems experience preferably in a health care environment, or equivalent experience in end user training or in an operational or financial role utilizing the systems or data generated by the systems supported by this position.
- Offset: High School diploma/GED and three years of experience.
- Offset: Bachelor’s degree and no experience.
Preferred Qualifications:
- Experience with software license agreements and administration.
- Experience with corporate financial processes.
- Experience with software asset management
Physical Requirements:
- Ability to perform work in a stationary position for extended periods.
- Ability to travel throughout the hospital system.
- Ability to operate a computer and other office equipment.Â
- Ability to communicate and exchange accurate information.
Personal Protective Equipment:
- Follows Standard Precautions using personal protective equipment as required for procedures.Â
Keywords: software licensing, asset management, software asset management
Pay Range
Minimum hourly: $25.13
Maximum hourly: $38.33
The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic’s benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.