Patient Service Specialist

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.     

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Service Specialist, you will provide comprehensive administrative and clerical support to seven physicians within the Colorectal Surgery department. This role is responsible for scheduling physician meetings, creating and maintaining the on-call schedule, ordering supplies and managing webmail correspondence. You will serve as the department’s QB, ensuring smooth coordination of activities, including scheduling office visits and procedures, as well as submitting physician reimbursements. Additionally, this position functions as a shared resource by assisting with answering symposium phone lines for the Center Departments, as needed.

A caregiver in this role works days from 8:00 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.   

• Investigate, triage and resolve patient issues using the established HEART model.   

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.   

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.   

• Enter and maintain confidential patient information.   

• Recruit, enroll and educate patients on MyChart and Appointment Pass.   

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree   

• Working knowledge of PC window applications sufficient to input and retrieve data 

Preferred qualifications for the ideal future caregiver include:   

• Knowledge of medical terminology 

• Previous medical office experience

• Customer service experience in a medical setting

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.

• Requires extended periods of standing, walking or sitting.

• Good visual acuity through normal or corrected vision.

• Must be able to navigate various locations and function in a fast-paced, hectic environment.

• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.