Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.
Patient Financial Advocates help patients navigate financial responsibilities without insurance or insurance not accepted at Cleveland Clinic. In this position, you will prepare estimated costs of services, request deposits for half of the estimated cost of services and discuss with patients whether they are eligible for the government of Cleveland Clinic Financial Assistance Programs. Your efforts can positively impact the lives of patients and their families in numerous ways, offering a unique opportunity to make a lasting difference in your community and beyond.
This is a remote position, with caregivers working days from 8:00 a.m. – 5:00 p.m. Caregivers must live in NE Ohio for this role.
A caregiver who excels in this role will:
-
Counsel patients and parties responsible for payment regarding payment responsibilities and options.
-
Scan letter of agreements and send clinical clearance notifications
-
Speak to international patients.
-
Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance.
-
Explain financial responsibilities for services received, payment options and collection procedures to patients and/or parties responsible for payment.
-
Contact insurance carriers or other sources and act as an advocate for patients.
-
Initiate the process for collecting prepayments due and perform follow-up to ensure maximum collection is achieved.
-
Identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections.
-
Update and correctly document in the appropriate computer system.
Minimum qualifications for the ideal future caregiver include:
-
High School Diploma/GED
-
Three years of experience in a customer facing role with in-person or phone contact OR Associate’s Degree and two years of experience OR Bachelor’s Degree and one year of experience
Preferred qualifications for the ideal future caregiver include:
-
Associate’s or Bachelor’s Degree
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
-
Normal physical demands include dexterity sufficient to operate CRT/PC and other office equipment.
-
Requires the ability to sit and be stationary for prolonged periods of time, normal or corrected vision and manual dexterity sufficient to perform work on a personal computer.
Personal Protective Equipment:
-
Follows standard precautions using personal protective equipment as required.
Pay Range
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity Poster
Cleveland Clinic Health System is pleased to be an equal employment employer.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco-free and drug-free environment. All offers of employment are followed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period.
Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.