Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
This supervisory role is essential in supporting patient care and addressing behavioral health needs. Ideal for someone dedicated to mental health advocacy, the position offers meaningful engagement with clinical leaders and opportunities to contribute to Institute-wide projects and collaborations. The supervisor oversees a team of 17 staff, primarily schedulers who handle inbound calls for the Neurological Institute Behavioral Health Services. The team is responsible for coordinating in-person and virtual appointments across physician practices and outreach programs. The role requires strong leadership, communication, and operational oversight to ensure efficient call center performance and exceptional patient service.
A caregiver in this position works M-F, from 8:00am—5:00pm.
A caregiver who excels in this role will:
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Supervise caregivers in daily operations.
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Maintain staffing levels.
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Approve and schedule paid time off and leave requests.
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Provide leadership and training.
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Coordinate and provide orientation and education.
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Analyze workflow and procedures.
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Identify and implement opportunities to improve procedures, processes, speed, quality and effectiveness.
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Ensure cross coverage.
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Develop an effective work team.
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Encourage and support morale building activities.
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Communicate with caregivers and provide orientation on policies.
Minimum qualifications for the ideal future caregiver include:
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Associate’s Degree and three years of related supervisory experience OR High School Diploma/GED and five years of experience OR Bachelor’s Degree and one year of experience
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Experience in the Behavioral Health space
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Call center experience
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Epic System Proficiency (Scheduling & Template Management)
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Leadership & Team Development experience (will consider work leader or coordinating teams experience)
Preferred qualifications for the ideal future caregiver include:
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Bachelor’s Degree
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Healthcare experience in a large organization
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
- Ability to perform work in a stationary position for extended periods
- Ability to operate a computer and other office equipment
- Ability to communicate and exchange accurate information
- Ability to travel throughout the hospital system
- In some locations, ability to transport up to 25 pounds
- May require the ability to operate various types of powered material handling equipment.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
Pay Range
Minimum hourly: $25.13
Maximum hourly: $38.33
The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic’s benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity Poster
Cleveland Clinic Health System is pleased to be an equal employment employer.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco-free and drug-free environment. All offers of employment are followed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period.
Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.