Director Volunteer Services

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

As Director of Volunteer Services, you will be responsible for overseeing the Cleveland Clinic Volunteer Services Department under the direction of the Division Administrator. In this role, you will manage daily operations to support quality patient care and achieve the business objectives of Cleveland Clinic, provide direct supervision of volunteers and volunteer staff, develop and maintain departmental policies and procedures, collaborate with internal departments and external vendors, prepare statistical reports, and manages the department’s budget and financial planning. This position provides a valuable opportunity to use your skills and experience to strengthen community connections while working alongside fellow caregivers to enhance patient care standards.

A caregiver in this position works days from 8:00 a.m. – 5:00 p.m. with the ability to travel to other CCF locations in the region. 

A caregiver who excels in this role will:  

• Manage the enterprise process and standards for volunteer onboarding and application process, including online applications across enterprise.
• Support department coordinators in developing and expanding volunteer programs at Cleveland Clinic Family Health Centers.
• Evaluate performance and values of services provided by volunteers and department staff.
• Investigate and pursue methods of quality assurance with an emphasis on patient satisfaction.
• Provide strong administrative leadership, promote a team-oriented and positive work environment for the Volunteer Services Department.
• Create, revise and enforce effective departmental policies and procedures.
• Oversee the recruitment, training, and day-to-day supervision of department staff, encourage, support creativity, and productivity of department coordinators, and secretaries.
• Prepare annual year-end report of departmental expenditures and assume responsibility for the department's fiscal planning and budget.
• Promote the educational commitment of Cleveland Clinic by assisting department coordinators in researching, developing and implementing quality volunteer experiences for area college students who are interested in health-related careers.
• Assist department coordinators in developing a quality Junior Ambassador Program for area high school students and encourage the facilitation and placement of students and professionals in the Division of Research.
• Schedule and participate in periodic regional and national meetings with Directors and other personnel to promote the CC/CCHS partnership.
• Evaluate programs' compliance with CC standards.
• Serves on CC standing committees and newly formed committees, as requested.
• Establish guidelines to promote and improve retention of active volunteers and facilitate growth and expansion to continue to meet the needs of volunteer participation at CC.
• Review position descriptions annually to determine optimal volunteer service to CC.
• Process Hero Huddle leader assignments from Tier 6 (all locations) and annual award Patient Experience recognition.

Minimum qualifications for the ideal future caregiver include:  

• Bachelor’s degree in Business, Healthcare Administration, or related field
• Five years’ experience with senior programs in a healthcare environment and demonstrated ability to work with mature adults as well as younger students in service delivery.
• Demonstrated ability to independently set priorities, meet deadlines, determine schedules, plan and execute projects, manage budgets and motivate staff
• Volunteer Management experience

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/      

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.