Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Appointment Center Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. Appointment Center Patient Service Specialists demonstrate exceptional customer service and interpersonal skills while assisting patients in scheduling appointments to receive care and services.
A caregiver in this position works days/evenings from 10:00am—7:30PM, with the availability to work one weekend day.
A caregiver who excels in this role will:
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Provide customer service to patients and caregivers.
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Coordinate services, direct callers to the appropriate scheduling area and provide special instructions.
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Determine appointment type and urgency, schedule the appointment and communicate scheduling information, instructions and directions.
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Process and provide outbound call services.
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Conduct follow-ups in MyChart, web appointment inquiries, and outreach to patients informing them of appointments.
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Capture and verify referrals, cancellation reasons, insurance coverage and physician data.
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Process appointment scheduling requests.
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Resolve patients’ concerns and scheduling issues.
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Monitor combined registration reports.
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Identify patients in need of financial counseling to facilitate payment and align insurance coverage.
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Answer physician hotlines and access department/physician schedules to provide after-hours assistance.
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Schedule sign language interpreters for Cleveland Clinic’s Main Campus and Family Health Center sites and record interpreter data on the department log.
Minimum qualifications for the ideal future caregiver include:
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High school diploma or GED
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Three years of experience working with Cleveland Clinic EPIC OR completion of the Cleveland Clinic Epic Scheduling and Registration and Appointment Center Scheduling trainings OR three years of relevant technical call center experience OR a Bachelor’s Degree
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Ability to type 25 words per minute
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
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Ability to perform work in a stationary position for extended periods
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Ability to operate a computer and other office equipment
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Ability to communicate and exchange accurate information
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Ability to travel throughout the hospital system
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In some locations, ability to move up to 25 pounds
Personal Protective Equipment:
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Follows Standard Precautions using personal protective equipment as required.
Pay Range
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.