Senior Manager of Patient Access

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class, and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

The Senior Manager is responsible for patient admissions to hospital services, including Surgery Registration, Hospital Admitting, Imaging, and ED Admissions.  You will collaborate closely with Revenue Cycle Management (RCM), Hospital Operations, and Ambulatory Operations to enhance the patient experience and drive revenue through collections. You will also contribute to strategic initiatives such as improvements to copay collection processes, while supporting front-line managers in managing daily operations. 

A caregiver in this position works days, from 8:00am—5:00pm w/on-call requirements. 

A caregiver who excels in this role will:   

• Provide management supervision and operational direction to the efforts of assigned hospital admitting departments.   Oversees other professionals and other subordinate supervisors.  

• Leverage relevant software applications related to patient admitting and collections. 

• Provide services for revenue cycle management processes.  

• Participate with the Senior Director of Hospital Operations to assume accountability for operation of the department to include budget preparation, salary administration, equipment purchases and establishment of annual goals and objectives.  

• Communicate Cleveland Clinic performance expectations of Patients First and supports corporate goals for revenue cycle management.  

• Ensure consistent implementation of Cleveland Clinic corporate financial and Revenue Cycle Management policies and procedures.  

• Participate in oversight of operations and system upgrades, integrity, and/or conversion.  

• Ensure compliance with all federal, state, and local regulations governing rendered patient services and reimbursement.  

• Ensure required communication to various CCHS and hospital leadership, clinical practices, Administrators and Divisional chairmen.  

• Recommend, implement and monitor revenue cycle management solutions, strategies, and systems. 

• Perform other duties as assigned. 

Minimum qualifications for the ideal future caregiver include:   

• Bachelor’s Degree in Business Administration, Accounting, Finance, HIM or other applicable field of study 

• 7 years of experience in a hospital or multi-hospital system that includes management experience 

• OR 11 years of successful Revenue Cycle Management experience, with 4 or more years in a management role may substitute the degree requirement 

• Knowledge of third-party hospital billing, contractual, compliance regulations, hospital billing practices, and HIM processes 

• Demonstrated understanding of automated processes, electronic data interchange and associated operational processes 

Preferred qualifications for the ideal future caregiver include:   

• Master’s Degree in Business, Accounting, Finance, HIM or another applicable field 

• HIM and Clinical Documentation Improvement areas: Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) 

• Coding area: Certified Coding Specialist (CCS) 

• RCM experience 

• Can effectively manage, lead, and develop teams and individuals within an organization 

• Can drive projects and translate work at local level to leadership level  

• Excellent written and communication skills  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/