Cleveland Clinic is seeking an experienced leader to serve as Director IV – Ambulatory Operations. This leader plays a key role in leading operations for ambulatory locations in the southern region, driving productivity and quality, managing budgets and workflows and partnering with community leaders to support wellness and ensure provided services align with community needs.
The Director IV, Ambulatory Operations leads the overall operations for Cleveland Clinic’s ambulatory sites within the south geo-bubble, including the Brunswick, Wooster, Mansfield and Medina areas. This includes budget development, clinical operations, patient access, employee management and non-staff productivity. Additionally, this leader assists in the development of initiatives aligned with enterprise strategies.
This is the ideal role for an experienced leader with an ambulatory operations background, who has a passion for driving efficiency and value.
A caregiver in this role works Monday-Friday, from 8:00AM-5:00PM
A caregiver who excels in this role will:
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Direct the organization and management of department operational and business activities.
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Support the application of Cleveland Clinic operating procedures and communicate with management to ensure understanding and compliance with policies/procedures.
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Direct the selection and placement of new employees, performance evaluations and corrective actions.
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Interpret and communicate policies/procedures and communicate relevant changes.
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Develop and manage departmental operating budgets and educational funding activities and monitor cost variances.
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Identify and lead key department cost management initiatives to achieve quantified results.
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Develop strong understanding and co-leads in the direction/monitoring of the revenue cycle for the department's professional billing and reimbursement and associated technical centers within the department.
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Manage operational areas and identify and drive improvement opportunities in key areas, including patient access, patient experience, service line cost management, quality management, employee engagement and other department functions that support the overall Regional Ambulatory performance.
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Partner with community leaders to support wellness and ensure provided services are aligned with community needs.
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Collaborate with Clinical Institutes and Regional leadership in implementing strategic initiatives within the assigned Regional Ambulatory Operations locations, including institute growth strategies, new practice acquisitions and marketing plans.
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Be responsible for miscellaneous project work.
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Provide site leadership.
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Be responsible for Continuous Improvement initiatives.
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Be responsible for Financial Accountability, including FTEs, OT, Staffing, various reporting budgets, finances, etc.
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Be responsible for all aspects of building operations.
Minimum qualifications for the ideal future caregiver include:
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Bachelor’s degree in business, healthcare administration or related field
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Five years of progressively responsible related work experience, including supervisory experience (master’s degree may substitute for two years of experience)
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Excellent analytical, verbal and written communication skills
Preferred qualifications for the ideal future caregiver include:
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Master's degree
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Project experience
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Ability to handle difficult situations and demonstrated ability to multi-task on a large scale
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Experience leading teams and ability to influence others
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Ambulatory experience
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
- Requires extensive sitting and dexterity to perform work on a PC.
- Requires the ability to walk to attend meetings; must have normal or corrected vision and the ability to verbally communicate to employees and patients.
Personal Protective Equipment:
- Follows Standard Precautions using personal protective equipment as required for procedures.
Pay Range
Minimum hourly: $53.90
Maximum hourly: $82.19
The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic’s benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.