RN Care Coordinator – Outpatient Brain Tumor Center

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.   

The Rose Ella Burkhardt Brain Tumor and Neuro-Oncology Center is a nationally recognized leader in the diagnosis and treatment of primary and metastatic spine, nerve, and brain tumors, and their effects on the nervous system. As a RN Care Coordinator in our outpatient Brain and Tumor and Neuro-Oncology Center, you will work collaboratively with multidisciplinary care team staff across the continuum of care to support high-risk patients. You will provide care coordination and disease management for patients with chronic conditions or those receiving episodic surgical care. Your focus will be on patient outreach and ongoing coordination for a panel of patients to achieve optimal health outcomes, promote wellness, reduce preventable emergency department visits and hospital readmissions, and enhance overall patient satisfaction.

A caregiver in this role works days from 8:00 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Identify patients in the specialty care practice who require ongoing care coordination for their condition.

• Outline the nature and duration of involvement needed by the specialty care team and coordinator; identify the primary care team involved.

• Utilize assessment skills and risk tools to determine actual or potential care needs; conduct comprehensive clinical assessments covering medical, behavioral, pharmacy, social, and end-of-life needs.

• Conduct targeted outreach to high-risk patients (e.g., chronic illness, limited social support, frequent ED visits, readmissions, surgical episodes) to ensure timely and efficient care delivery.

• Use technological tools (registries, patient lists, care team tab, etc.) to manage patient populations and monitor compliance with the plan of care.

• Inform and educate patients and families about care coordination and disease management; assess health literacy, knowledge, and readiness to change using teach-back methods.

• Coach patients and families on self-management support, including setting short- and long-term goals, and provide education on managing specialty or surgical conditions across the continuum (preoperative, perioperative, postoperative, recovery).

• Collaborate with the interdisciplinary team to develop care goals, plan interventions, and perform reassessments; update care plans based on patient progress.

• Ensure care gaps are closed for chronic diseases, specialty conditions, and surgical episodes.

• Serve as the primary patient contact and coordinate care team members to facilitate access to services.

• Act as a liaison between patients, families, and healthcare providers; advocate for patients and resolve concerns.

• Assist in managing care transitions across settings by ensuring effective communication, identifying barriers, and facilitating solutions.

Minimum qualifications for the ideal future caregiver include:  

• Graduate from an accredited school of Professional Nursing 

• Current state licensure as a Registered Nurse (RN) 

• Basic Life Support (BLS) Certification through the American Heart Association (AHA) 

• Three to five years of nursing experience 

Preferred qualifications for the ideal future caregiver include: 

• Bachelor’s of Science in Nursing (BSN) 

• Specialty certification 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.

• Requires corrected hearing and vision to normal range.

• May requires some exposure to communicable diseases or bodily fluids.

• Light Work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.