Health Unit Coordinator (HUC) – Nurse Pool

Join our team at Cleveland Clinic Indian River Hospital and experience world-class patient care at its best. Located in sunny Florida’s Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.    

As Health Unit Coordinator (HUC) of the Nurse Pool, you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care. In this role, you can help every visitor feel welcome, all while developing your knowledge and building meaningful caregiver relationships.

A caregiver in this position works evenings from 2:45PM – 11:15PM, with every other weekend and one minor/major holiday requirements.

A caregiver who excels in this role will:  

• Provide general secretarial and clerical duties and other duties (e.g., placing charts in proper order, stamping documents, gathering and organizing emergency patient data, preparing charts, collecting data and completing general clerical duties). 
• Complete physician order process and order entry. 
• Answer call lights and follow up with appropriate caregivers. 
• Ensure proper closing of charts (e.g. charge sheets, Health Screening Assessment, narrative notes, etc.) and that completed charts go to the Data Coordinator on discharge. 
• Act as a receptionist and answer telephone, relay messages, place calls and interact with patients, families, visitors, staff and other departments in a professional manner. 
• Transcribe physician orders accurately, alert nurses to new orders, single orders, and stat medications and confirm that an RN signs all orders. 
• Receive and relay messages with accuracy from other departments. 
• Confirm that lab requisitions for patients are completed and sent to Lab. 
• Enter work orders in computer for appropriate departments regarding maintenance issues, biomed needs and IT related problems. 
• Notify Environmental Services of rooms to be cleaned. 
• Ensure 100% compliance with patient ADT functions and computer status. 
• Complete a unit activity/time log for discharge, transfer and admissions. 
• Complete Occurrence Report forms. 
• Contact Patient Concierge or address patients/family issues with appropriate department head and act as a patient advocate to ensure proper patient comfort by alerting nursing caregivers of patients' needs (e.g., pain, anxiety, etc.). 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED 
• Basic Life Support (BLS) Certification through the American Heart Association (AHA)

Preferred qualifications for the ideal future caregiver include: 

• One year of experience performing clerical duties

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/      

Physical Requirements:

• Requires frequent walking from department to department; requires sitting at a workstation or desk; requires standing; work may include occasional pushing and/or pulling, lifting, and carrying objects weighing up to 50 lbs., such as files, documents and computer printouts.
• Work requires finger dexterity and eye/hand coordination to operate a computer keyboard at a moderate skill level.
• Mental Demands: Ability to work at a fast pace and prioritize multiple assignments/projects and respond to numerous requests; ability to resolve conflicts among staff and to work collaboratively with department directors, physicians and other members of the Healthcare team; ability to ensure operational efficiency; ability to problem-solve and make decisions; ability to exercise self-control and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers.
• Special Demands: Needs minimal sustained direction in assessing needs, directing staff and carrying out departmental and professional responsibilities.
• Self-starting and self-motivating; working hours may exceed eight (8) hours per day and is based on what is needed to accomplish work at hand.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.