Patient Service Specialist – Neurology

At Cleveland Clinic Lou Ruvo Center for Brain Health, our caregivers are dedicated to helping patients cope with and manage the effects of memory loss. Come join us in our efforts to provide effective, evidence-based treatment with the latest technologies and approaches. Here, you will make a difference in the community, gain unmatched hands-on experience, enhance your skills and build a rewarding, life-long career at one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist in Neurology, your responsibility is to deliver an exceptional experience to patients and customers. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.     

A caregiver in this position works days from 8:00AM – 4:30PM, with every other weekend requirements.

A caregiver who excels in this role will:  

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.  
• Investigate, triage and resolve patient issues using the established HEART model.  
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.  
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.  
• Recruit, enroll and educate patients on MyChart and Appointment Pass.  

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree 

Preferred qualifications for the ideal future caregiver include:  

• Knowledge of medical terminology 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Work Experience:

• Minimum two years of patient registration, appointment scheduling, insurance processing or customer service/concierge experience.   
• Demonstrated experience in providing exceptional customer services and conflict resolution.
• Associate’s Degree may substitute for one year of experience.
• Bachelor’s Degree may substitute for the experience requirement. 

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.