As a current caregiver at Cleveland Clinic, you have gained access to the endless professional, educational, community-based and personal development opportunities offered here at one of the top ranked healthcare organizations in the world. Now that you have the experience to advance the internal Professional Ladder, we invite you to explore other departments and positions where your skills can best serve patients, their families, fellow team members and our numerous domestic/international facilities. Continue building your career and finding your place within our close family of caregivers.
Our goal of delivering exceptional services and care goes far beyond the clinical setting. We also have a responsibility to keep our patients, visitors, caregivers and staff safe and secure. As a Command Center Workleader, you play an essential role in this mission. In the Command Center, you will promote efficiency, organization, team initiative and problem-solving to enhance the department and, ultimately, the entire Cleveland Clinic experience. In this role, you will collaborate with the Supervisor to create a culture of integrity, diligence and excellence. Your tireless efforts not only support your team and efficient workflow but also promote the exceptional environment our patients have come to expect from Cleveland Clinic. All the while, you will further advance your skills, make meaningful relationships and find your place within an exciting, ever-evolving healthcare setting.
A caregiver in this position works two days on, two days off from 6:00AM – 6:00PM or 6:00PM – 6:00AM, with rotating full weekend and holiday requirements.
A caregiver who excels in this role will:
- Assist Supervisor in developing, interpreting, administering and enforcing Security Operations Center policies and procedures.
- Schedule and determine staff work assignments.
- Ensure adequate coverage during lunches and breaks.
- Monitor work and provide instruction and guidance to ensure quality and quantity standards are maintained.
- Resolve problems related to operations.
- Orient and train new employees.
- Participate in performance reviews, counsel employees and recommend corrective action.
- Receive records, assess urgency and respond to all security/police phone calls and emergency calls.
- Monitor and respond to all incoming alarm signals across multiple platforms.
- Receive and transmit all security/police multi-based radio, air transport and satellite communications.
- Process requests for classified data of employees, patients and public.
- Process code and medical emergency activations received from clinical staff and overhead page information.
- Monitor, analyze, and react to real-time alerts via social media and employee travel platforms.
- Draft and disseminate electronic notifications to internal stakeholders.
- Disseminate mass notification alerts to necessary employees during crisis situations.
Minimum qualifications for the ideal future caregiver include:
- High School Diploma/GED
- Two years of experience as a Cleveland Clinic Police Department Communications Officer or Police Dispatcher
Preferred qualifications for the ideal future caregiver include:
- Proven ability to lead and direct the efforts of others/previous supervisory experience
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
- Work requires extensive sitting and dexterity to perform work on a PC.
- Normal or corrected vision and frequent twisting and turning to perform functions. Should be able to lift 40lbs to move, lift and shelve various supplies and equipment.
Personal Protective Equipment:
- Follows Standard Precautions using personal protective equipment as required.
Pay Range
Minimum hourly: $18.88
Maximum hourly: $28.80
The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic’s benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.