Social Worker – Case Management

Cleveland Clinic Martin North Hospital is a fully integrated, state-of-the-art medical campus that includes Diagnostic Centers, Outpatient Surgery and a 24-hour Emergency Department. Martin North Hospital is part of the world-renowned Cleveland Clinic, a nonprofit, multispecialty, academic medical center that integrates clinical and hospital care with research and education. 

Relational, mental health, financial and situational concerns can hinder the life patients want for themselves and their families. At Cleveland Clinic, caregivers understand these issues are just as real as those that affect the body. As a Social Worker on our team, you will utilize your specialized knowledge in crisis intervention, resource seeking, mediation, counseling and empowerment to care for patients of all ages, backgrounds and needs. Your work will directly impact their lives as you help them improve their overall well-being.    

A caregiver in this position works days from 8:00AM – 4:30PM, with one monthly weekend and two yearly holiday requirements.  

A caregiver who excels in this role will:  

• Respond to campus wide referrals same working day. 
• Identify significant psychosocial issues and implement appropriate social service interventions and continuing care options. 
• Utilize a multidisciplinary approach to ensure continuity of care and comprehensive patient services to maximize the effectiveness of social service interventions. 
• Develop and sustain positive working relationships with patients, families, physicians, nurses and ancillary personnel to promote open communications. 
• Act as a resource to patients, families, physicians and staff regarding internal/external resources.  
• Initiate team conferences to facilitate discussion/consensus regarding complex cases. 
• Use crisis intervention techniques to calm, comfort and stabilize patient/families under stress. 
• Utilize knowledge to coordinate realistic referrals and continuing care plans to meet the needs, age and health status of the patient. 
• Inform the patients, families, and anyone accountable for the continuing care of the patient of their role and responsibilities relating to the continuing care plan. 
• Utilize appropriate clinical intervention skills to assist patients, families, and staff with their abilities to cope based on assessed needs. 
• Document on CM progress notes, multidisciplinary problem list and interdisciplinary education records to provide clear, concise record of social work services and interventions. 
• Assist in developing and maintaining the electronic case management resource manual. 
• Attend to represent Cleveland Clinic at the Broward County Baker Act Task force meetings. 

Minimum qualifications for the ideal future caregiver include:  

• Master's of Science in Social Work 
• One year of clinical experience 

Preferred qualifications for the ideal future caregiver include:  

• Current licensure as a Licensed Clinical Social Worker (LCSW) 
• Two years of experience in a hospital/healthcare setting as a Social Worker 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/     

Physical Requirements:

• Requires frequent walking from department to department.
• Requires sitting at a workstation or desk.
• Requires standing.
• Work may include occasional publishing and/or pulling, lifting and carrying objects weighing up to 20 pounds, such as files, documents and computer printouts.
• Work requires finger dexterity and eye/hand coordination to operate a computer keyboard at a moderate skill level.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.