Join Cleveland Clinic Hillcrest Hospital and experience world-class healthcare at its best. Hillcrest Hospital provides state-of-the-art healthcare to all its patients. Cleveland Clinic is recognized as one of the top hospitals in the nation. Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honor an organization can receive for professional nursing practice.
Hillcrest Hospital’s Neonatal Intensive Care Unit (NICU) has a dedicated team of caregivers that provide the highest quality, family-centered care to ill neonate and extremely low birth weight infants. This unit provides 24-hour neonatology services, evidence-based nursing practice, and advanced respiratory care, such as high-frequency ventilation and inhaled nitric oxide. As Health Unit Coordinator (HUC), you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care.
A caregiver in this position works days, 7:00AM—7:30PM.
A caregiver who excels in this role will:
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Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
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Respond to patient call lights and make rounds.
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Assist with processing patient admissions, transfers and discharges.
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Assist patients and families with wayfinding and direct them to available resources.
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Assemble and maintain patient medical records and other documents related to patient care.
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Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.
Minimum qualifications for the ideal future caregiver include:
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High School Diploma or GED
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One year of experience in a customer service-related role
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Experience with typing, computer training or equivalent coursework
Preferred qualifications for the ideal future caregiver include:
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College degree
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Microsoft Office experience
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
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Requires full range of motion, manual and finger dexterity and eye-hand coordination.
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Requires frequent data entry, standing and walking for extensive periods of time.
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Requires normal or corrected speech, hearing and vision.
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Requires some exposure to communicable disease or body fluids.
Personal Protective Equipment:
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Follows standard precautions using personal protective equipment as required.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.