Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
The Lab Coordinator provides direct patient care by acting as a liaison between the laboratory and caregivers offering support in multiple service environments. This role supports all levels of Laboratory Customer Service Representatives (LCSRs) within the department.
A caregiver in this position works days + on-call requirements, from 9:00AM—5:30PM.
A caregiver who excels in this role will:
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Navigate complex computer and phone systems, while following all RT-PLMI and departmental standard operating procedures for both internal and external customers.
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Build and maintain customer relationships by providing exceptional service with a positive, professional empathetic demeanor in all forms of communication.
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Maintain proficiency in performing all tasks in current job classification and tasks performed by Laboratory Customer Service Representatives I,II, and III (LCSR I, II and III).
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Assist LCSRs by responding to requests for test information, specimen requirements, supplies and fees associated with internal and referred laboratory testing.
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Act as a liaison between the LCSRs, supervision, and management to investigate and escalate more complex issues handled by the department.
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Identify training needs and ensure that each representative working within the Laboratory Customer Service department receives in-service training and education opportunities related to the department.
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Assist with investigation of misdirected PHI and helps compose HIPAA incident reports for corporate compliance.
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Update established departmental Job Aids and SOPs.
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Work with testing and reference lab directors, managers, supervisors, and coordinators to solve complex issues presented to the department.
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Ensure complete documentation is maintained in the CRM (customer relationship management) system.
Minimum qualifications for the ideal future caregiver include:
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Associate’s Degree
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Two years of experience in Laboratory Customer Service (additional experience in the laboratory environment or customer services is desirable)
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OR High School diploma/GED and college level courses with four years of Lab Customer Services experience
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Excellent interpersonal and communication skills
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Can type 35 wpm
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Intermediate to advanced computer skills in Microsoft Office with the ability to learn new software
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Maintain professional appearance and demeanor
Preferred qualifications for the ideal future caregiver include:
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Bachelor's of Science Degree
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
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Ability to sit, talk and type for 8 hours or more per day.
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Individual must be able to work in confined spaces.
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Individuals must be flexible to work remote and in an office setting 24/7 including holidays, and/or off hours, and on call based on business needs.
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Ability to use telephone, computer, and office equipment.
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Normal/corrected vision and hearing.
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Ability to differentiate color, hue, saturation and tones.
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Maintain professional appearance and demeanor.
Personal Protective Equipment:
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Follows standard precautions using personal projective equipment as required.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.