Cleveland Clinic Martin North Hospital is a fully integrated, state-of-the-art medical campus that includes Diagnostic Centers, Outpatient Surgery and a 24-hour Emergency Department. Martin North Hospital is part of the world-renowned Cleveland Clinic, a nonprofit, multispecialty, academic medical center that integrates clinical and hospital care with research and education.
As a Surgery Scheduler, you will ensure all proper documentation is completed for patients registering for procedures. In this role, you will be part of a supportive caregiver family united in shared values and purpose to provide the best healthcare experience possible. This position is an excellent steppingstone to other careers within Customer Service and different departments at Cleveland Clinic.
A caregiver in this position works days from 8:00M – 4:30PM.
A caregiver who excels in this role will:
- Deliver imaging materials to other departments and nursing units as requested.
- Conduct data entry and retrieval of information from the appropriate information systems.
- Maintain adequate supplies in the work area with items necessary to perform the daily schedule and advise a supervisor of any items needed.
- Submit ideas for department quality or performance improvement.
- Provide customer service by answering and routing telephone calls.
- Orient new personnel and assist in their transition to the work environment as assigned.
- Aid other associates in the department upon completion of responsible duties or as assigned by a supervisor.
- Attend and participate in monthly department meetings.
Minimum qualifications for the ideal future caregiver include:
- High School Diploma/GED
- Ability to type at 40WPM
Preferred qualifications for the ideal future caregiver include:
- Two years of experience as a secretary in an acute care imaging setting
- Basic Life Support (BLS) Certification through the American Heart Association (AHA)
- Medical terminology and computer knowledge
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
- This position requires a mixture of moderate to heavy work as defined in the Employee Health Services Policy.
- Frequent walking, sitting and standing. Frequent use of the phone, computer and fax machines. Frequent pushing, pulling, stooping, kneeling and crouching.
- Ability to work at a fast pace and to prioritize multiple assignments/projects and respond to numerous requests and to work collaboratively with other members of the healthcare team; ability to ensure operational efficiency; ability to problem solve and make decisions; ability to exercise self-control and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers.
- Needs minimal sustained direction in assessing needs, carrying out departmental and professional responsibilities; self-starting and self-motivating; working hours may exceed eight (8) hours per day and is based on what is needed to accomplish work at hand.
- Has limited access to the medical record for the purpose of verifying orders in the charts or prescription and to sign off after exam completion.
- In addition, in this position the employee will be limit the PHI disclosed or requested to the amount reasonable necessary to achieve the purpose of the request.
- The disclosures or requests that occur on a routine or recurring basis include every patient's orders need to be verified prior to the exam. The employee makes these disclosures for the purpose of making sure that the correct exam is performed due to the doctors orders as well as signing off that the exam was completed of the request. The disclosures or requests that occur on a routine or recurring basis include Every Radiology patient. The employee makes these disclosures for the purpose of verifying orders in the charts or prescription and to sign.
Personal Protective Equipment:
- Follows Standard Precautions using personal protective equipment as required for procedures.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.