Communications Officer
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As a Communications Officer, you will process incoming and outgoing communications in the Security Operations Center. In addition, you will monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders. Communications Officers work two days on/two days off with a three-day weekend every other weekend. In addition to a competitive hourly rate, night shift workers are eligible for a shift differential of $1.75 an hour.
A caregiver in this position works 6:00pm – 6:00am.
A caregiver who excels in this role will:
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Process incoming and outgoing communications in the Security Operations Center.
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Monitor cameras, alarms, and other surveillance equipment to provide vital information to dispatched responders.
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Receive, record, assess urgency, and respond to all security/police phone calls and emergency calls.
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Monitor and respond to all incoming alarm signals across multiple platforms.
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Receive and transmit all security/police multi-based radio, air transport and satellite communications.
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Process requests for classified data of caregivers, patients, and the public.
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Process code and medical emergency activations received from clinical caregivers and overhead page information.
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Monitor, analyze, and react to real-time alerts via social media and caregiver travel platforms.
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Draft and disseminate electronic notifications to internal stakeholders.
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Disseminate mass notification alerts to necessary caregivers during crisis situations.
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Perform clerical functions in the Security Operations Center.
Minimum qualifications for the ideal future caregiver include:
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One of the following combinations of education and experience:
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High school diploma or GED and two years of experience in a high-volume communications center, PBX operator, or public or private law enforcement/security agency.
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An associate’s degree, Public Safety Dispatching certificate or equivalent formal training in criminal justice, computer science or a related field and one year of experience.
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A bachelor’s degree in a related field.
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Ability to work in a stressful environment and take appropriate action.
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Demonstrated customer service orientation, seeking to understand customer requirements and exercising judgment in meeting their expectations, particularly when there are differences of opinions on needs and services, unanticipated contingencies or a divergence of ideas/perspectives.
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
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Ability to perform work in a stationary position for extended periods
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Ability to operate a computer and other office equipment
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Ability to communicate and exchange accurate information
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In some locations, ability to move up to 40 pounds
Personal Protective Equipment:
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Follows Standard Precautions using personal protective equipment as required.
Pay Range
Minimum hourly: $17.25
Maximum hourly: $26.31
The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic’s benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.