Because exceptional careers are built on outstanding service
Because your work will have an impact across our entire organization

Customer Service

Masked woman at a desk, pointing in a direction for a visitor

We were the first hospital in the nation to make great customer service a cornerstone of our mission. It’s one more way we’ve set ourselves apart — and another reason why patients around the world choose Cleveland Clinic.

That kind of reputation means a lot in your own customer service career. A storied organization like ours is full of new opportunities to learn, grow and advance. Join our family and you’ll find that as you’re delivering what matters most to our patients and their families, we’re doing the same for your career.

Billing
Customer Service is the central point of contact for all of our patient billing operations — and a role that’s critical to ensuring our patients receive exceptional care in every experience with us. Each month, we send out roughly 400,000 billing statements, assisting patients with related challenges and getting them back into life quickly and efficiently.