USW Bidding Period 05.22.2025-05.27.2025
Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones toward a rewarding career with one of the world's most respected healthcare organizations.
Under the supervision of the Nurse Manager, the Unit Clerk provides a high-level of customer service to patients, families, visitors and employees to promote and support the highest level of patient experience. Additionally, this caregiver performs administrative and clerical duties to ensure efficient operational flow in their assigned department. The Neurosciences unit at Cleveland Clinic Akron General is a high-acuity, fast-paced unit, treating patients suffering from strokes, Traumatic Brain Injuries (TBIs), spinal cord injuries and s/p craniotomy following a stay in NSICU.
Caregivers in this role will increase their knowledge of medical systems and can participate in opportunities to improve safety.
A caregiver in this role works 3 p.m. — 11:30 p.m. Additionally, caregivers in this role work every other weekend and work occasional holiday rotations throughout the year.
A caregiver who excels in this role will:
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Conduct an in-person greeting and welcome newly admitted and transferred patients to the unit.
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Communicate with and facilitate communication between patients, families, other departments and healthcare team members regarding patient care.
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Assist with processing patient admissions, transfers and discharges.
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Provide concierge service to assist patients and families with wayfinding and direct them to available resources.
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Assemble and maintain patient medical records and other documents related to patient care.
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Assist with unit clerical functions.
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Assist in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices.
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Respond to patient call lights in a manner that expedites appropriate follow-through as needed.
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Maintain appropriate level of forms, materials and supplies.
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Keep Nursing Station clean and organized, including wiping down counters, phones and keyboards.
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Follow Hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, professional appearance and display of ID badge, and safety.
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Complete mandatory education and training in order to maintain organization and department-specific competencies and requirements.
Minimum qualifications for the ideal future caregiver include:
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High school diploma or equivalent
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Minimum one year of experience in a customer service-related role
Preferred qualifications for the ideal future caregiver include:
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Microsoft Office experience
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
- Requires full range of motion, manual and finger dexterity and eye-hand coordination.
- Requires frequent data entry, standing and walking for extensive periods of time.
- Requires normal or corrected speech, hearing and vision.
- Requires some exposure to communicable disease or body fluids.
Personal Protective Equipment:
- Follows Standard Precautions using personal protective equipment as required.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.