USW Bidding Period 4/19/24-4/24/24
Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Akron General, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.Â
As a Unit Clerk, you will be responsible for providing a high level of customer service to patients, families, visitors, and other caregivers to promote and support positive patient experiences. Your primary duties will include, but are not limited to:Â
• Performing administrative and clerical duties. Â
• Maintaining communication with patients, families, and other caregivers. Â
• Conducting patient orientation and ensuring patients' needs are met. Â
• Assisting with patient admissions, transfers, and discharges.Â
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The ideal future caregiver is someone who:Â
• Demonstrates a strong work ethic.  Â
• Thrives in a team environment. Â
• Can multi-task while paying attention to details and staying organized. Â
• Has excellent interpersonal and communication skills. Â
• Acts in a professional, caring, and helpful manner.Â
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At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.Â
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Job Responsibilities:
- Conducts an in-person greeting, and welcomes newly admitted and transferred patients to the unit.
- Communicates with and facilitates communication between patients, families, other departments and health care team members regarding patient care.
- Assists with processing patient admissions, transfers and discharges.
- Provides concierge service to assist patients and families with way finding and directs them to available resources.
- Assembles and maintains patient medical records and other documents related to patient care.
- Assists with unit clerical functions.
- Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices.
- Responds to patient call lights in a manner that expedites appropriate follow through as needed.
- Maintains appropriate level of forms, materials and supplies.
- Keep Nursing Station clean and organized including wiping down counters, phones and keyboards.
- Other duties as assigned.
- Follows Hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, professional appearance and display of ID badge, and safety.
- Completes mandatory education and training in order to maintain organization and department-specific competencies and requirements.
Education:
- High School Diploma or equivalent.
Certifications:
- None required.
Complexity of Work:
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
- Successfully completes/passes all mandated programs as required by policy and competencies/skills as required.
Work Experience:
- Minimum one (1) year experience in a customer service-related role.
- Microsoft Office experience preferred.
Physical Requirements:
- Requires full range of motion, manual and finger dexterity and eye-hand coordination.
- Requires frequent data entry, standing and walking for extensive periods of time.
- Requires normal or corrected speech, hearing and vision.
- Requires some exposure to communicable disease or body fluids.
Personal Protective Equipment:
- Follows Standard Precautions using personal protective equipment as required.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.