Because you’ll have the
skills to thrive in your career

  • Skill Development Center

    Welcome to our Skill Development Center! Cleveland Clinic has built its mission upon several values, including Quality and Safety, Empathy, Teamwork, Integrity and Innovation. At Cleveland Clinic, all employees — clinical and non-clinical — are considered caregivers. Our values are attributes that we feel every caregiver should embody in order to fulfill Cleveland Clinic’s promise of being the best place to receive care anywhere and the best place to work in healthcare.

    To help future caregivers prepare for an interview and improve their qualifications for positions at Cleveland Clinic, we have created the following skill-building modules. Informed by our Cleveland Clinic Learning Culture, these are designed to help you succeed in your career goals.

  • Learning Culture

    At Cleveland Clinic, we believe in Lifelong Learning, which is supported by our organization’s Learning Culture. Our Learning Culture guides how we develop and grow throughout our careers and is defined by four essential behaviors:

    • Learning from others
    • Sharing knowledge
    • Supporting change
    • Growing in your career

    By embracing these behaviors, we continue to develop skills that help us live our Cleveland Clinic Values through our daily actions.

    Two male professionals collaborating at a computer

  • About Our Skills

    Click here to access our available modules, at no cost to you, and start your journey learning in the Cleveland Clinic way. After you finish a module and earn your completion badge, we recommend adding this new skill to your resume and encourage you to share your experience during the interview process, whether with Cleveland Clinic or another healthcare organization.

    The purpose of these courses is to help you develop key skills that Cleveland Clinic caregivers have identified as those used to effectively thrive in their careers.

    Empathy is the ability to put yourself in another person’s shoes — to see things from their point of view and understand their feelings, desires, ideas and actions. Empathy is how we show others that we care.

    Problem solving involves finding and creating solutions to difficult or complex issues, whether an unexpected situation or a common management-level obstacle. Planning out solutions is a vital skill.

    Collaboration, or working effectively with others toward a common goal, brings many benefits: more creativity, diversity and inclusion, greater efficiency when working as a team and a stronger sense of teamwork with fellow caregivers.

    An important part of collaboration is clear communication, both verbal and written. In addition to increasing productivity, clear communication reduces errors and strengthens relationships with fellow caregivers.

    Adaptability involves adjusting to new work conditions and expectations. When you are able to face challenges as they arise, you become a better problem-solver and more valuable to your employer.

    Active Listening is exactly what it sounds like — actively paying attention, absorbing and retaining what is being said by others. Among other benefits, Active Listening “slows” your brain down, improves empathy with fellow caregivers and builds trust.

Caregiver Stories

We all have an important story to tell. Our shared passions and experiences connect us and inspire us to be our best.

09/10/25

Husband, Wife and Cleveland Clinic Recruiter Make Strong Team

For Cleveland Clinic Recruiter Leyla Aktekin, one of her greatest moments came when she helped Carlos Del Rio join the Cleveland Clinic caregiver family, with the help of Carlos' wife, Norma (who was already a caregiver).

09/03/25

Registered Nurse Describes Her Role as Vocation, Not Occupation

If you ask Caitlin Schurch, a Recruiter at Cleveland Clinic, she’d tell you her mom “was put on earth to be a nurse” and “would do this work for free.” There's a lot of truth in her statements, since Ann Schurch used to think all kids took care of their elderly neighbors. 

08/20/25

Certified Sterile Processing Technician Continues to Seek Challenges

While growing up on the east side of Cleveland, Jackie Jackson got her start in hairstyling, but she always had a desire to be in the medical field.