Because you’ll have the
skills to thrive in your career

  • Skill Development Center

    Welcome to our Skill Development Center! To help future caregivers prepare for an interview and improve their qualifications for positions at Cleveland Clinic, we have created the following skill-building modules. Informed by our Cleveland Clinic Learning Culture, these modules are designed to help you succeed in your career goals.

  • Learning Culture

    At Cleveland Clinic, we believe in Lifelong Learning, which is supported by our organization’s Learning Culture. Our Learning Culture guides how we develop and grow throughout our careers and is defined by four essential behaviors:

    • Learning from others
    • Sharing knowledge
    • Supporting change
    • Growing in your career

    By embracing these behaviors, we continue to develop skills that help us live our Cleveland Clinic Values through our daily actions.

    Two male professionals collaborating at a computer

  • About Our Skills

    Click here to access our available modules, at no cost to you, and start your journey learning in the Cleveland Clinic way. After you finish a module and earn your completion badge, we recommend adding this new skill to your resume and encourage you to share your experience during the interview process, whether with Cleveland Clinic or another healthcare organization.

    The purpose of these courses is to help you develop key skills that Cleveland Clinic caregivers have identified as those used to effectively thrive in their careers.

    Empathy is the ability to put yourself in another person’s shoes — to see things from their point of view and understand their feelings, desires, ideas and actions. Empathy is how we show others that we care.

    Problem solving involves finding and creating solutions to difficult or complex issues, whether an unexpected situation or a common management-level obstacle. Planning out solutions is a vital skill.

    Collaboration, or working effectively with others toward a common goal, brings many benefits: more creativity, diversity and inclusion, greater efficiency when working as a team and a stronger sense of teamwork with fellow caregivers.

    An important part of collaboration is clear communication, both verbal and written. In addition to increasing productivity, clear communication reduces errors and strengthens relationships with fellow caregivers.

    Adaptability involves adjusting to new work conditions and expectations. When you are able to face challenges as they arise, you become a better problem-solver and more valuable to your employer.

    Active Listening is exactly what it sounds like — actively paying attention, absorbing and retaining what is being said by others. Among other benefits, Active Listening “slows” your brain down, improves empathy with fellow caregivers and builds trust.

Caregiver Stories

We all have an important story to tell. Our shared passions and experiences connect us and inspire us to be our best.

Cleveland Clinic nurse LaTasha Moore wearing scrubs at a Nurses With Purpose medical mission event
01/28/26

Cleveland Clinic Nurse Has a Heart to Help Others

LaTasha Moore, BSN, RN, CMSRN, is a Cleveland Clinic nurse whose career is rooted in compassion, resilience, and service. A breast cancer survivor and former patient, LaTasha brings empathy and advocacy to her work as a telemetry nurse in the Progressive Care Unit, caring for post-operative patients while continuing a 25-year journey of growth at Cleveland Clinic.

12/10/25

Clinical Pharmacy Coordinator Has the Right Formula for Treating Patients

For Clinical Pharmacy Coordinator Michelle Brownstein, being a pharmacist at Cleveland Clinic Weston Hospital means far more than dispensing medications — it means being embedded in the ICU, shaping care decisions, and helping save lives.

10/26/25

Assistant Manager, Pharmacy Operations Proves College isn’t the Only Road to Success

For Sheri Ferrell, Assistant Manager of Pharmacy Operations at Mercy Hospital, a strong work ethic and years of hands-on experience turned an unexpected start into a decades-long healthcare career.