Job Description Summary
Please join us for an on site interview at Main Campus on Tuesday, November 11th. Candidates who apply and pass screening processes will be notified to select an interview time with options ranging from 9:00 am – 3:00 pm.
Please note, this is not a walk-in event. Candidates must have a scheduled interview time to attend.
All positions are based at Main Campus.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.
A caregiver who excels in this role will:
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Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
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Investigate, triage and resolve patient issues using the established HEART model.
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Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
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Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
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Enter and maintain confidential patient information.
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Recruit, enroll and educate patients on MyChart and Appointment Pass.
Minimum qualifications for the ideal future caregiver include:
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High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree
Preferred qualifications for the ideal future caregiver include:
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Knowledge of medical terminology
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
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Dexterity sufficient to operate a PC and other office equipment.
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Requires extended periods of standing, walking or sitting.
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Good visual acuity through normal or corrected vision.
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Must be able to navigate various locations and function in a fast-paced, hectic environment.
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Ability to lift and transport up to 25 pounds.
Personal Protective Equipment:
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Follows standard precautions using personal protective equipment as required.
Pay Range
Minimum hourly: $15.75
Maximum hourly: $21.65
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity Poster
Cleveland Clinic Health System is pleased to be an equal employment employer.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug-free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.