Because we all have a role
in making care exceptional

Community Health Worker Workleader

Req#: 353163
Location:

Professional Area: Administrative and Business Professionals
Department: 5167 Center for Community Health-Executive Administration
Job Code: N99991
Schedule: Full Time
Shift: Days

Share this job:
View saved jobs

Apply Today!

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.   

As a Community Health Worker Workleader, you will provide leadership and training to assigned employees. In this role, you will oversee the daily operations of other Community Health Workers while also performing the duties of the assigned position. You will support and coach Community Health Workers in delivering a positive patient experience and working successfully within the Pathway Hub, perform quality reviews of monthly OKRs and performance, ensure achievement of metrics and support completion of EPIC documentation.

A caregiver in this position works Monday through Friday from 8:30 a.m. – 5:00 p.m., with occasional community events, with advance notice and team rotation. 

A caregiver who excels in this role will:  

  • Provide cultural mediation among individuals, communities and health and social service systems, including education on navigating health and social service systems, building health literacy and supporting cross-cultural communication.

  • Under the supervision of professional staff, assist in creating a positive and supportive work environment, enforce a safe workplace and promote a culture of teamwork, communication and respect for living and working in a multicultural society.

  • Provide coaching and social support by motivating and encouraging individuals to obtain care and other services, supporting self-management, and promoting disease prevention and management of health conditions.

  • Advocate for individuals and communities by addressing their needs and perspectives, connecting them to resources and advocating for basic needs.

  • Build individual and community capacity by providing training and developing capacity among CHW peers and groups of Community Health Workers.

  • Develop and maintain working relationships with clients and make referrals to community agencies and services.

  • Participate in evaluation and research activities related to CHW services and programs.

  • Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:  

  • High school diploma/GED 

  • Community Health Worker (CHW) Certification through the Board of Nursing

  • Valid Driver’s license

  • Four years of work experience as a CHW (Community Health Worker) or patient navigation field

  • Demonstrated time management skills with the ability to balance multiple priorities and meet timelines

  • Ability to work effectively in stressful, sensitive and emergency situations

  • Ability to provide instructions and communicate effectively, both orally and in writing, with individuals of varying backgrounds and abilities

  • Ability to consider the role of cultural, social and behavioral factors in the accessibility, availability, acceptability and delivery of public health services

  • Ability to maintain accurate and complete records

Preferred qualifications for the ideal future caregiver include:  

  • Medical Assistant training or Medical Assistant certification

  • Bilingual in English and Spanish 

  • Epic experience

  • Experience with electronic medical records (EMR)

  • Medical terminology knowledge

  • Experience as a CNA, Medical Assistant, or other patient-facing healthcare role

  • Community outreach or human services experience

Physical Requirements:

  • May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating.

  • May need to remain still for extended periods, including sitting and standing.

  • Available to work evenings and weekends may be required.

  • May need to lift boxes or carry objects.

  • Possess dexterity to operate a PC and other office equipment.

Personal Protective Equipment:

  • Follow Standard Precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $22.85

Maximum hourly: $34.85

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Similar Roles

  • Application Process

    At Cleveland Clinic, we strive to make your journey to becoming a contributing caregiver as streamlined as possible. Here’s how it works.

Step 1: Apply

You can begin the application process by clicking on the “Start Application” button below. We highly recommend that you apply with a resume so we can understand your professional background, including education, work and volunteer experience(s). When you apply, you will be required to answer a few Human Resources policy questions. Some positions require additional prescreening questions, including years of experience and specific questions related to the minimum qualifications of the job.

Step 2: Screening

A Cleveland Clinic caregiver will carefully review your application and notify you of the next steps in the process. This notification may be through email, text message or a phone call. In addition, you can expect to complete some prescreening questions with a recruiter or you may be asked to answer additional questions via a pre-recorded video interview.

Step 3: Interview

If qualified for the position, you will receive a text or email with the next steps. Potential next steps could include scheduling either a live, in-person interview or completing an on-demand, recorded interview. During the interview process, your recruiter will share information about when you can expect to receive any relevant feedback or information regarding potential next steps.

Step 4: Hire

If you are hired and accept an offer for the position you applied to, you will receive a formal offer letter to initiate the new hire onboarding process.

After you accept your formal offer letter, you can expect your recruiter to review the following information with you:

  • Confirmation of HR and Occupational Health appointments, including the date, time, location and required pre-work for the appointments.
  • A background check will be initiated by our third-party vendor, Certiphi.
  • Any additional orientation information specific to your new position.

  • Nursing Support Career Paths

    Working for Cleveland Clinic is more than just a job – it can be a launching point for an exceptional career. Nursing Support plays a critical role in ensuring excellent care and positive patient experiences. There is a wide range of roles to contribute to this vital team. We are committed to providing you with the resources and support you need to define and follow your own unique career path, whether in Nursing Support or other areas of our organization. Nursing Support opportunities include:

    This role provides or assists with basic direct patient care activities under the supervision of an RN using technical skills specifically identified on applicable skills checklists for which training and competency have been established.

    The Health Unit Coordinator or Division Clerk is responsible for performing duties related to patient admission, transfer and discharge, communication with patients, guests and staff, electronic health records maintenance and other duties of a clerical nature.

    The Medical Assistant utilizes medical and administrative skills to provide support to patients and healthcare staff under the supervision of a physician or nurse.

    This role provides or assists with basic direct patient care activities under the supervision of an RN using skills specifically identified on applicable skills checklists for which training and competency have been established.

    The Surgical Technician provides quality patient care in the perioperative and intraoperative phases of the patient experience. This role offers peer education, maintenance of the sterile field, advocacy, efficient provision of resources, maintenance of supply inventory, enforcement of standards and integration and coordination of care across the surgical setting.

    The Outpatient Clinical Care Assistant helps with the provision of care and treatment to a specified group of patients under the direction of RN and/or MD/DO.

  • Our Culture

    Exceptional patient care takes exceptional caregivers. We have created an environment where caregivers feel like family. It is a place noted for constant learning, intense collaboration and caring the right way for the right reasons. Here, you’ll take on every challenge with our unwavering support.

    Two smiling female Cleveland Clinic caregivers high fiving in a hospital hallway

    At Cleveland Clinic, we have made it our mission to care for life, research for health and educate those who serve. These principles have always been our North Star. And it has led us to deliver an exceptional level of care alongside some of the industry’s most gifted, hardworking caregivers. Our mission has also helped us define our vision: to be the best place to receive care anywhere and the best place to work in healthcare. In delivering care, we recognize four priorities:

    • Care for patients as if they are your own family.
    • Treat fellow caregivers as if they are your own family.
    • Demonstrate commitment to the communities we serve.
    • Treat the organization as your home.
    Two smiling female Cleveland Clinic caregivers high fiving in a hospital hallway
    A group of Cleveland Clinic caregivers in jeans and t-shirts holding gardening tools and working in a park-like setting

    Our unique working environment is built on a strong foundation of unifying beliefs that includes:

    • Learning from experiences – We are a world-class hospital with a unique and varied caseload. Here, each moment is a new chance to be challenged, to learn and to grow as a caregiver. Browse our stories to see firsthand how experiences build experience.
    • Developing our people – We are always learning. Our multi-disciplinary teams and knowledge-sharing allow our caregivers to be students of each other. Trainings, courses and mentorships round out our culture of learning. Our Career Growth Pathways is a suite of resources that helps caregivers enrich their current skill set, explore other roles, move laterally throughout the organization or grow vertically within their team. As they further their careers, caregivers can move into leadership roles in their discipline. Our Mandel Global Leadership & Learning Institute (GLLI) delivers experiential learning, simulations, assessments and research-driven content to help you progress into a leader.
    • Caring for our caregivers – Our Office of Caregiver Experience (OCE) supports the emotional, physical, spiritual and social well-being of caregivers through multiple initiatives, resources and events.
    A group of Cleveland Clinic caregivers in jeans and t-shirts holding gardening tools and working in a park-like setting
    Close-up of a smiling female Cleveland Clinic caregiver hugging a fellow female caregiver

    Cleveland Clinic is an organization where we support one another, our patients and the communities we serve. It takes each of us to foster a sense of belonging and mutual respect. Together, we will continue to build a culture of excellence, supporting one another to feel empowered and valued. Cleveland Clinic remains committed to:

    • Having a workforce, including our vendors and suppliers, that reflects the communities we serve – We do this without discrimination or preference based on race, sex or other similar factors.
    • Following our hiring practices – This includes skills-based hiring, identifying robust and new talent sources and ensuring that adequate and equitable career pathways for advancement exist for all caregivers.
    • Continuing our Employee Resource Groups (ERGs) – These important groups, open to all caregivers, offer an opportunity to relate to, grow with and support one another.
    • Providing the most appropriate education to advance safe, highly reliable care – This includes support and programs that meet the unique needs of our patients and achieve the best possible outcomes.
    Close-up of a smiling female Cleveland Clinic caregiver hugging a fellow female caregiver
    A smiling mother and father sitting on the floor with the mother holding their child in the air

    We value your consistent dedication to exceptional patient care. We recognize and respect your life away from work. Being able to enjoy a fulfilling life can recharge you and enable you to be an even more effective contributor in your career. We are proud to provide a generous Paid Time Off (PTO) program for regular full-time, part-time and weekender benefits-eligible caregivers where they can accrue time off for vacations, holidays, sickness and personal days.

    A smiling mother and father sitting on the floor with the mother holding their child in the air

    Two smiling female Cleveland Clinic caregivers high fiving in a hospital hallway

    At Cleveland Clinic, we have made it our mission to care for life, research for health and educate those who serve. These principles have always been our North Star. And it has led us to deliver an exceptional level of care alongside some of the industry’s most gifted, hardworking caregivers. Our mission has also helped us define our vision: to be the best place to receive care anywhere and the best place to work in healthcare. In delivering care, we recognize four priorities:

    • Care for patients as if they are your own family.
    • Treat fellow caregivers as if they are your own family.
    • Demonstrate commitment to the communities we serve.
    • Treat the organization as your home.
    Two smiling female Cleveland Clinic caregivers high fiving in a hospital hallway

    A group of Cleveland Clinic caregivers in jeans and t-shirts holding gardening tools and working in a park-like setting

    Our unique working environment is built on a strong foundation of unifying beliefs that includes:

    • Learning from experiences – We are a world-class hospital with a unique and varied caseload. Here, each moment is a new chance to be challenged, to learn and to grow as a caregiver. Browse our stories to see firsthand how experiences build experience.
    • Developing our people – We are always learning. Our multi-disciplinary teams and knowledge-sharing allow our caregivers to be students of each other. Trainings, courses and mentorships round out our culture of learning. Our Career Growth Pathways is a suite of resources that helps caregivers enrich their current skill set, explore other roles, move laterally throughout the organization or grow vertically within their team. As they further their careers, caregivers can move into leadership roles in their discipline. Our Mandel Global Leadership & Learning Institute (GLLI) delivers experiential learning, simulations, assessments and research-driven content to help you progress into a leader.
    • Caring for our caregivers – Our Office of Caregiver Experience (OCE) supports the emotional, physical, spiritual and social well-being of caregivers through multiple initiatives, resources and events.
    A group of Cleveland Clinic caregivers in jeans and t-shirts holding gardening tools and working in a park-like setting

    Close-up of a smiling female Cleveland Clinic caregiver hugging a fellow female caregiver

    Cleveland Clinic is an organization where we support one another, our patients and the communities we serve. It takes each of us to foster a sense of belonging and mutual respect. Together, we will continue to build a culture of excellence, supporting one another to feel empowered and valued. Cleveland Clinic remains committed to:

    • Having a workforce, including our vendors and suppliers, that reflects the communities we serve – We do this without discrimination or preference based on race, sex or other similar factors.
    • Following our hiring practices – This includes skills-based hiring, identifying robust and new talent sources and ensuring that adequate and equitable career pathways for advancement exist for all caregivers.
    • Continuing our Employee Resource Groups (ERGs) – These important groups, open to all caregivers, offer an opportunity to relate to, grow with and support one another.
    • Providing the most appropriate education to advance safe, highly reliable care – This includes support and programs that meet the unique needs of our patients and achieve the best possible outcomes.
    Close-up of a smiling female Cleveland Clinic caregiver hugging a fellow female caregiver

    A smiling mother and father sitting on the floor with the mother holding their child in the air

    We value your consistent dedication to exceptional patient care. We recognize and respect your life away from work. Being able to enjoy a fulfilling life can recharge you and enable you to be an even more effective contributor in your career. We are proud to provide a generous Paid Time Off (PTO) program for regular full-time, part-time and weekender benefits-eligible caregivers where they can accrue time off for vacations, holidays, sickness and personal days.

    A smiling mother and father sitting on the floor with the mother holding their child in the air

  • Benefits Offerings

    Our caregivers deliver the best outcomes for our patients across each of our facilities. We are committed to providing them with the kind of exceptional care they bring to our patients. Caregivers like you come to work each day with a passion for what you do. So, we are always focused on fueling that passion, empowering you to be your best both inside our hospitals and in your life. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. Explore the following benefits and get a closer look at how we’re focused on what matters most to you.

    Smiling male professional wearing headphones and working at a laptop computer

    We offer the following choices to cover your health, dental and vision care as well as life insurance.

    • Health Plan Options – You have the choice between two comprehensive Cleveland Clinic Employee Health Plan options: EHP and EHP Plus. Both plans are administered by Aetna and feature minimal copays for in-network care. Although the benefit designs of EHP and EHP Plus are identical, they differ in their provider network size, with EHP offering a narrow network and EHP Plus providing access to the wide Aetna Open Access Select network. Both plans include access to Cleveland Clinic providers. The health plan also offers Healthy Choice, a voluntary program where participants earn premium discounts for achieving wellness goals.
    • Dental Care – Four plan options administered by Cigna are available.
    • Vision Care – Two plan options administered by EyeMed are available.
    • Flexible Spending Accounts – Healthcare and Dependent Care FSAs are available to help you pay for eligible expenses with pre-tax dollars.
    • Life Insurance – Employer-paid life insurance equals 1x your annual salary with an option to purchase supplemental life insurance up to 10x your salary. You may also purchase dependent life insurance for a spouse and dependent children
    • Short- and Long-term Disability Coverage – Short-term disability is available after one continuous year of regular full-time service; long-term disability begins after 90 days.
    An older man and woman smile while sitting together at a table, looking at a smartphone and laptop with a notebook and pen nearby.

    Because financial security is essential to a secure retirement, we sponsor a comprehensive retirement program to help you build for your financial future:

    • Cleveland Clinic Investment Pension Plan offers eligible employees an excellent opportunity to build a retirement account for the future. It is fully funded by Cleveland Clinic and equal to 2.5% of your salary (increasing with more years of service).
    • The 401(k) / 403(b) Plan also provides an important source of retirement savings. It allows participants to take responsibility for their financial future by making retirement savings a part of their normal routine while working. In addition to your contributions to the plan, Cleveland Clinic matches a portion of your contributions (50% on up to your first 6% in contributions).
    A family of four walks along the beach at sunset, with one child on an adult’s shoulders and the other holding hands while waves reach the shore.
    • Paid Time Off (PTO) – Eligible caregivers receive Paid Time Off (PTO) that can be allotted toward vacation, holidays, sick time, etc.
    • Caregiver discounts – We offer discounted rates for auto, home and pet insurance, identify theft protection and more.
    • Adoption assistance – We provide financial assistance of up to $5,000/per child ($10,000 maximum lifetime benefit) for caregivers who choose to legally adopt a child.
    • Employee Assistance Program – The Program provides free, confidential short-term counseling for caregivers and their families, whether for relationships or legal challenges.
    • Employee Hardship Fund – This fund provides aid for caregivers experiencing unexpected financial difficulties.
    • Paid maternity and parental leave – You will enjoy up to eight consecutive weeks for maternal care after the birth of your child to bond with your baby and up to four weeks for parental care.

    Smiling male professional wearing headphones and working at a laptop computer

    We offer the following choices to cover your health, dental and vision care as well as life insurance.

    • Health Plan Options – You have the choice between two comprehensive Cleveland Clinic Employee Health Plan options: EHP and EHP Plus. Both plans are administered by Aetna and feature minimal copays for in-network care. Although the benefit designs of EHP and EHP Plus are identical, they differ in their provider network size, with EHP offering a narrow network and EHP Plus providing access to the wide Aetna Open Access Select network. Both plans include access to Cleveland Clinic providers. The health plan also offers Healthy Choice, a voluntary program where participants earn premium discounts for achieving wellness goals.
    • Dental Care – Four plan options administered by Cigna are available.
    • Vision Care – Two plan options administered by EyeMed are available.
    • Flexible Spending Accounts – Healthcare and Dependent Care FSAs are available to help you pay for eligible expenses with pre-tax dollars.
    • Life Insurance – Employer-paid life insurance equals 1x your annual salary with an option to purchase supplemental life insurance up to 10x your salary. You may also purchase dependent life insurance for a spouse and dependent children
    • Short- and Long-term Disability Coverage – Short-term disability is available after one continuous year of regular full-time service; long-term disability begins after 90 days.

    An older man and woman smile while sitting together at a table, looking at a smartphone and laptop with a notebook and pen nearby.

    Because financial security is essential to a secure retirement, we sponsor a comprehensive retirement program to help you build for your financial future:

    • Cleveland Clinic Investment Pension Plan offers eligible employees an excellent opportunity to build a retirement account for the future. It is fully funded by Cleveland Clinic and equal to 2.5% of your salary (increasing with more years of service).
    • The 401(k) / 403(b) Plan also provides an important source of retirement savings. It allows participants to take responsibility for their financial future by making retirement savings a part of their normal routine while working. In addition to your contributions to the plan, Cleveland Clinic matches a portion of your contributions (50% on up to your first 6% in contributions).

    A family of four walks along the beach at sunset, with one child on an adult’s shoulders and the other holding hands while waves reach the shore.
    • Paid Time Off (PTO) – Eligible caregivers receive Paid Time Off (PTO) that can be allotted toward vacation, holidays, sick time, etc.
    • Caregiver discounts – We offer discounted rates for auto, home and pet insurance, identify theft protection and more.
    • Adoption assistance – We provide financial assistance of up to $5,000/per child ($10,000 maximum lifetime benefit) for caregivers who choose to legally adopt a child.
    • Employee Assistance Program – The Program provides free, confidential short-term counseling for caregivers and their families, whether for relationships or legal challenges.
    • Employee Hardship Fund – This fund provides aid for caregivers experiencing unexpected financial difficulties.
    • Paid maternity and parental leave – You will enjoy up to eight consecutive weeks for maternal care after the birth of your child to bond with your baby and up to four weeks for parental care.

  • Ohio

    Whether it’s in our hometown of Cleveland, throughout surrounding counties or across the state, we offer abundant opportunities all around Ohio. This includes both hospitals and outpatient facilities. Ohio features an incredible diversity of lifestyle options – from up-and-coming neighborhoods to historic suburbs and big-city excitement to small-town charm. Grab a bite, catch a game or enjoy the vibrant outdoors — you’ll never run out of things to do. Ohio also boasts a robust economy, excellent schools, affordable housing and much more.

    Cleveland, Ohio skyline with the Cuyahoga River in the foreground

Caregiver Stories

We all have an important story to tell. Our shared passions and experiences connect us and inspire us to be our best.

09/09/26

Nurse Manager Maintains Focus on Success throughout 30-year Career

Learn how Nurse Manager Amy Lucci balances leadership, patient care, and career growth at Cleveland Clinic.

08/26/26

Pharmacogenomic Testing Helps Caregivers Tailor Patients’ Medications

Specialists at Cleveland Clinic are using pharmacogenomic testing to make medications work for patients

Tara Burton
08/12/26

New Assistant Nursing Director Joins Expanding Neurological Institute

Inspired by compassionate care, Tara Burton built a nursing leadership career and now serves as Assistant Director of Nursing at Cleveland Clinic.

Join our Community!

Creating a profile in Cleveland Clinic’s Talent Community will allow our recruitment team to support your job search and identify the right opportunities for you. We will send out email job alerts and upcoming events based on your individual career background and objectives.

Please click below and complete the form to opt in to our Talent Community.