Because we all have a role
in making care exceptional

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career.  

As a Senior Director of Hospital Operations I, you will lead the administrative, clinical, and operational aspects of Hospital Operations departments supporting Mentor and Hillcrest hospitals. This is a broad hospital operations leadership position responsible for providing cross functional oversight across multiple service areas and departments, rather than focusing on a single function. In this role, you will work across hospital operations, ambulatory operations, institutes, and shared services to support day-to-day performance and organizational priorities. You will develop and implement quality management protocols, recommend changes to policies, facilities, equipment, and programs, and serve as a strategic advisor to the Executive Director of Hospital Operations. This position oversees ambulatory operations that impact hospital workflows, ensuring effective coordination, collaboration, and operational performance across the organization.

This role requires a seasoned operations leader with strong management experience who can navigate a complex healthcare environment, build strong partnerships across departments, and oversee broad operational needs across both hospitals.

A caregiver in this role works days from 8:00 a.m. — 5:00 p.m., with responsibilities split between the Hillcrest and Mentor locations.

A caregiver who excels in this role will:

• Oversee administrative, clinical, and operational aspects of Hospital Operations departments falling under the Senior Director's control.

• Responsible for the development and maintenance of an effective organizational structure in order to facilitate facility goals.

• Establish standards and expectations for patient satisfaction.

• Promote and maintain good patient and customer relations and perform patient / customer satisfaction assessments via surveys and questionnaires.

• Monitor the environment and implement changes to ensure patient comfort and safety, as well as for employees within their respective work areas.

• Develop reporting mechanisms and key indicators to describe the workload volume and acuity, patient interventions, quality performance, clinical outcomes and productivity of the departments' operations and services.

• Monitor, analyze, trend, report and recommend actions to the Executive Director, Hospital Operations based on these indicators to improve personnel staffing patterns, service quality and/or productivity performance.

• Direct the development and implementation of business plans for new or revised ventures and/or expansion of services and programs that may include the acquisition of other practices and/or services to include facilities as well as personnel.

• Research, perform analysis, compile data and advise the Executive Director, Hospital Operations relative to long-range planning strategies, department organization, financial forecasting, personnel management, patient relations, space and equipment, marketing strategies and external institution relations.

• Ensure development and completion of the budgetary process for departments as related to annual operating and capital budgets, with respect to expenses, revenue and fee schedules, and ongoing financial monitors and reports.

• Serve on appropriate committees and other groups as the administrative representative of the respective departments and disseminate information from other sources to the departments.

• Promote and maintain harmonious inter-intra departmental relationships and represent the departments in coordinating administrative and operational activities which interface with other departments.

• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• Bachelor’s Degree in Business Administration, Finance, Health Care Administration or related field

• Eight years of progressively responsible experience in a healthcare environment, hospital or health system, including five years of demonstrated management experience

• Oral and written communication in English

Preferred qualifications for the ideal future caregiver include:  

• Master’s Degree may offset years of experience

• Prior leadership experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.

• Ability to operate a computer and other office equipment.

• Ability to communicate effectively and exchange accurate information.

• Ability to travel throughout the health system.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.