Because we all have a role
in making care exceptional

Join Cleveland Clinic’s Independence Family Health Center and become a part of one of the most respected healthcare organizations in the world. This patient-friendly facility offers primary care, express care and a wide array of specialty services.  Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career. 

As the Executive Director of Ambulatory Operations, you will manage day-to-day business and clinical operations of the clinical service lines across assigned Ambulatory Operations. You will provide direction to promote the vision and holds responsibility for the implementation of strategies to support the business functions and patient care activities in collaboration with Clinical Institutes and Ambulatory Operations Executive leadership teams.

A caregiver in this position will work 7:30am to 5:00pm.

A caregiver who excels in this role will:

• Ensure all key operational and regulatory targets are met.  Lead team to ensure goals are met and deploys initiatives to achieve as needed.
• Direct the development and implementation of business plans for new or revised ventures and/or expansion of services and programs that may include the acquisition of other practices and/or services to include facilities as well as personnel.
• Identify performance improvement and integration opportunities across service lines and facilitate and partner to translate into realized efficiencies.
• Optimize employee experience to retain engaged workforce focused on patient’s experience.
• Facilitate process improvements to achieve optimal experience for patients, families and physicians.
• Integrate with operational support services, Finance, ITD, Human Resources, Marketing and Continuous Improvement functions.
• Ensure development and completion of the budgetary process for departments as related to annual operating and capital budgets, with respect to expenses, revenue and fee schedules, and ongoing financial monitors and reports.
• Serve on appropriate committees and other groups as the administrative representative of the respective departments and disseminates information from other sources to the departments.
• Promote and maintain harmonious inter-intra departmental relationships and represent the departments in coordinating administrative and operational activities which interface with other departments.
• In collaboration with Clinical Institutes and Ambulatory Executive Leadership, develop strategy and growth business/marketing plans.
• Develop key partnerships with Clinical Institutes and Ambulatory Executive Leadership to drive operational excellence.
• Lead routine process and development of long-term strategic plans in partnership with markets, strategy and key stakeholders.  Facilitate leadership from key stakeholder groups to execute growth plans and long-term strategic plans and targets.
• Be accountable for developing a management model that focuses on improvements in service line financial performance.
• Build relationships such that strong and productive partnerships occur between Institutes and Ambulatory Operations.
• Deliver best-in-class efficient and patient-centered services.  Ensure patient experience achieves desired benchmarks for outstanding service.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's degree in Business Administration, Healthcare Administration, Finance or equivalent, required
• Minimum ten years of professionally and functionally relevant experience required, inclusive of 5 years of demonstrated management experience
• Demonstrated experience and responsibility for recruitment, budgeting and strategic development with a strong track record of success

Preferred qualifications for the ideal future caregiver include:

• Prior leadership experience, including leading caregivers at all levels, with the experience and ability to develop leaders highly preferred.
• Previous ambulatory experience preferred
• Knowledge of the healthcare market, strategies, and industry with the ability to create and execute market strategies preferred.
• Healthcare operations experience with new builds preferred.
• Ability to present at all levels of the organization with an executive presence preferred.
• Master’s Degree
• Experience in a health care environment, preferably large medical practice or hospital setting

Physical Requirements:

• Requires frequent sitting, computer entry and normal or corrected vision with manual dexterity sufficient to perform work on a personal computer.
• Requires the ability to walk to attend meetings and function in a stressful environment.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required for procedures.