Laboratory Client Services Representative IStuart, Florida, United States
Â·Navigates complex computer and phone systems, while following all RT-PLMI and departmental standard operating procedures for both internal and external customers.
Â·Builds and maintains client relationships by providing exceptional service with a positive, professional and empathetic demeanor in all forms of communication. Researches and reports patient test results as requested by authorized caregivers.
Â·Responds to requests for test information, specimen requirements, supplies and fees associated with internal and referred laboratory testing.
Â·Creates and modifies patient orders and demographics by following complex ordering procedures and utilizing multiple ordering systems.
Â·Labels and delivers specimens to laboratory departments after registration.
Â·Assists with receiving, processing and delivery of all specimens, both inpatient and ambulatory, as needed.
Â·Coordinates deliveries of specimens and supplies with Transportation.
Â·Processes requests from clients to have patient specimens picked up.
Â·Educates customers on, and troubleshoots issues regarding available resources and application utility.
Â·Responds to emergent situations in order to assist patients, caregivers, RT-PLMI and the Cleveland Clinic.
Â·Demonstrates information management skills via case ownership, prioritization, handling, documentation, reporting and follow-through.
Â·Recognizes complex situations that require escalation to LCSR II, the Laboratory Manager, Director, or additional levels of supervision.
Â·Accepts other duties and special projects as assigned by the Laboratory Client Services Supervisor or designee.
Â·Associate's Degree preferred
Â·College level courses in Science with additional lab experience or customer service experience may offset degree requirements
Â·CRCS certification preferred
Complexity of Work:
Â·Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
Â·Must be able to work in a stressful and rapidly changing environment and take appropriate action.
Â·One year of laboratory, customer service or call center experience preferred
Â·Laboratory experience preferred.
Â·Excellent interpersonal and communication skills.
Â·Ability to type 35 wpm.
Â·Basic computer skills in Microsoft Office with the ability to learn new software.
Â·Individual must be able to work in confined spaces. Individual must be flexible to work various shifts: 1st, 2nd, 3rd, holidays, and\or off hours based upon business needs.
Â·Ability to use telephone, computer, and office equipment. Normal/corrected vision and hearing.
Â·Maintain professional appearance and demeanor.
Personal Protective Equipment:
Â·Follows standard precautions using personal protective equipment as required.