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Scheduling Coordinator

Cleveland, Ohio, United States
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req # 66429 Location Cleveland, Ohio Facilities Cleveland Clinic Main Campus Professional Area Customer Service Department N/A Jobcode B16014 Schedule Full Time Shift 8:00am-5:00pm
Assumes responsibility for all activities related to the successful completion of all scheduled and unscheduled pediatric and/or adult surgery and/or procedure patient admissions/appointments. Works in conjunction with physician and/or staff to prioritize admissions/appointments or maximize allocated space based on medical needs.
Responsibilities:
  • Ensures accuracy of system-wide master patient index through validation and capture of patient demographic data.
  • Validates patient physician information and ensures accurate collection.
  • Validates and captures primary, secondary and tertiary insurance coverage to ensure accurate billing.
  • Identifies patients in need of financial counseling to ensure appropriate payment of services.
  • Identifies services out of insurance plan or requiring referrals; may inform patient of courses of action.
  • Triage appointments based on diagnosis, patient preferences and physician specialty.
  • Coordinates services and provides special instructions as requested by patient, internal physicians and referring physicians.
  • Performs scheduling both intra- and inter-departmentally as requested by physician orders.
  • Receives orders and processes as indicated by provider and schedules according to protocol.
  • Responsible for maximizing a department's allocated spaces by scheduling all procedures/surgeries.
  • Enters appointment into respective programs, both routine and emergency add-on.
  • Ensures accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
  • Enters all updates, correction and changes to scheduled procedures/surgeries.
  • Maintains provider schedules for designated unit. Coordinates multiple physician schedules. Maintains familiarity with all appropriate scheduling function.
  • Serves as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.
  • Notifies patients of their arrival times per area protocols.
  • Acts as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
  • Communicates with all departments to maximize efficiency and expedite the admission process.
  • Maintains designated space/unit and patient management calendars/ledgers; maintains department data based on area needs.
  • Communicates with patients and their families to provide detailed instructions, directions and resources available.
  • Other duties as assigned.

Education:

  • High School Diploma or GED.
  • Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access.
  • In-depth knowledge of medical terminology and/or CPT/ICD coding preferred.
  • Knowledge of Microsoft Word and Excel applications.

Certifications:

  • None required.

Complexity of Work:

  • Requires excellent interpersonal skills including the ability to interact successfully with all levels of personnel.
  • Requires extensive exchange of verbal communication by phone and in person.
  • Exceptional written and verbal communication and organizational skills are essential.
  • The ability to handle multiple tasks.
  • Must treat all information and data within the scope of the position with appropriate confidentiality.
  • Requires the ability to work with minimal supervision.
  • Must be able to work in a stressful environment and take appropriate action.
  • Ability to promote and utilize a consistent problem solving methodology.
  • Ability to function independently and as a team.
  • Must be detail oriented, organized and able to work under stringent deadlines.

Work Experience:

  • Two years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/OR scheduling. Or three years of customer service concierge experience.
  • Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software.

Physical Requirements:

  • Requires frequent standing, walking and sitting for extended periods of time.
  • Lifting and carrying up to 25 lbs.
  • Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
  • Normal or corrected vision.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required. 

Keywords: scheduling, appointment scheduling, oncology, healthcare

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  • Customer Service, Cleveland, Ohio, United StatesRemove