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Medical Assistant

req # 133302 Location Akron, Ohio Facilities Center for Neuro and Spine Professional Area Nursing Patient Support Department 9552 Neurology-Cleveland Clinic Akron General Jobcode AK0436 Schedule Full Time Shift 8:00am-4:30pm

Job Details

Under the direct supervision of the physician, the Medical Assistant I is responsible for assisting in the delivery of health care, and performs general receptionist duties under the supervision of the Office Manager when needed.
  • Prepares patients for examination and treatment. Assures completion of patient histories. Obtains vital signs.
  • Administers injections, assists with splints and applies dressings as directed.
  • Performs sterilization of instruments/equipment, if indicated, according to established policies.
  • Performs CLIA Waived tests as instructed and maintains quality controls on all CLIA tests performed in the office.
  • Performs phlebotomy duties as directed.
  • Orders and maintains supplies as needed.
  • Performs some or all of the following general receptionist duties when needed:
  • Verifies and updates patient information in the practice management system.
  • Collects co-pays and open balances, post charges and accurately enters these in the practice management system. Balance charges and payments and prepares deposit.
  • Answers telephone promptly and courteously; takes messages accurately and provides information as needed.
  • Assembles, updates, and ensures completion of the patient medical record.
  • Completes referrals and pre certifications as needed.
  • Processes requests for medical records made by patients, insurance companies and others in an appropriate manner.
  • Sorts mail, medical records and other correspondence as needed.
  • Completes mandatory training and education in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure.
  • Follows system and department policies and procedures with special attention to attendance and punctuality, confidentiality, mandatory education, dress code and display of ID badge.
  • Other duties as assigned


  • Graduate of an accredited program for Medical Assistants.


  • Certification from the America Association of Medical Assistants preferred. Certification required within 90 days from date of hire.

Complexity of Work:

  • Maintains competencies specific to patient population served.
  • Clear written and verbal communication skills.
  • Effective skills with multi-line telephone systems and computers.
  • Strong customer service orientation.
  • Ability to handle money in a safe manner.

Work Experience:

  • Prefer one year experience in a medical office setting.

Physical Requirements:

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required