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Site Support Specialist I

Date: Jan 19, 2015

Location: Abu Dhabi

Hospital: Cleveland Clinic Abu Dhabi

Facility: Cleveland Clinic Abu Dhabi

Professional Area: International Experience

Department: Healthcare/Medical

Job Code: 2979069

Pay Grade: Mid Career

Schedule: Full Time


Job Details: United Arab Emirates; Other Degree Required
Job SummaryThis position is responsible for providing frontline support, system expertise, consultation, training, problem solving, and issue resolution to clinicians on software systems’ used to directly and indirectly care for patients. In addition, this position collaborates with Medical and Clinical Operations leadership to facilitate and coordinate optimal adoption and use of the EMR and other clinical systems.Primary Duties and ResponsibilitiesAchieves and maintains proficiency in electronic medical record and other clinical applicationsServes as a primary contact for electronic medical record and other clinical systems related issuesLearns and understands the workflows of the departments for which providing primary support, and how the workflows integrate with the electronic medical record and other clinical systemsProvides on-site end-user support for technical and workflow issues, new functionality implementation, and system upgrades for the electronic medical record and other clinical systemsCollects and analyzes data to enhance user efficiency and effectivenessEvaluates basic inquiries pertaining to the functional operation of the EMR and other related system implementations and upgradesAccountable to resolve end user issues, including escalating issue to higher levels of support, when appropriate, and tracking to ensure issue is resolvedParticipates in on-going optimization (clinical workflow, order sets, clinical decision support, care pathways, reports, etc.) based upon end user feedbackEscalate optimization needs/requests and software issues to the informatics/technical team in a time sensitive mannerParticipates in training system users, enhancing the skills of existing users, and communicating application enhancements or new functionality via coaching, providing system demos, developing job aides, delivering 1:1 training and/or assisting in classroom trainingProvides system and process knowledge during scheduled and unscheduled downtimes, to ensure downtime and recovery workflows are followed, and the system is working as designed after the downtimeRotation of after-hours emergency supportJob DetailsDate Posted:2015-01-19Job Location:United Arab EmiratesJob Role:Healthcare/MedicalPreferred CandidateCareer Level:Mid CareerNationality:United Arab Emirates; OtherApply Now


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International , IT / Medical Informatics / Clinical Engineering