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Patient Registration-ED-Pre-Access -JIC - External candidate Job

Date: Jul 31, 2014

Location: Cleveland, OH

Hospital: Cleveland Clinic Main Campus & Family Health Centers

Facility: N/A

Professional Area: Finance/IT

Department: PAS-ADMINISTRATION

Job Code: U99943

Pay Grade: 08

Schedule: Part Time 40 hours or more

Shift: Day/Evening/Night/Weekend


Job Details:
- High School Diploma or equivalent Required.
- 3 years experience required

This is a Job Interest Community (JIC) for PAS FINANCIAL COUNSELOR. When you apply to this JIC, you are expressing interest in positions throughout our healthcare system.

Our JICs makes it easier for our recruiters to match your skills and experience to positions throughout our organization. Once you apply, a recruiter will personally review your application to ensure that you are considered for the right position. If you meet the minimum qualifications and complete the application in its entirety, a recruiter may contact you to better understand your experience and shift/location preferences. This way, we can be sure that the job you apply for is the perfect fit for you.

This JIC is for PART TIME positions that may be available at the following locations as of 8.21.14:

Lutheran Hospital 3:00pm to 11:30pm, EOW, EOH

Hillcrest Hospital 5:00pm to 10:00pm, EOW, EOH

Hillcrest Hospital Mon & Thurs 5:00pm to 11:30pm, 7:00am to 3:30pm EOW

Main Campus 3:00pm to 11:30pm, EOW, EOH

Fairview Hospital 3:00pm to 11:30pm, EOW, EOH

Twinsburg Family Health Center 4:30pm to 11:00pm, EOW, EOH

Medina Hospital Monday thru Friday 3:00pm to 7:00pm

Summary: Provides a comprehensive set of business, financial, and appointment related services.

Job Responsibilities: Cross-trained to staff all areas of Patient Access at any facility, including but not limited to Front Desk, Admitting Office, ER registration, Cashier, Pre-registration, verification, pre-certification, scheduling and financial counseling. Identifies and utilizes appropriate reports to contact insurance payers for resolution to accounts that are pending, denied or in the appeal process. Functions as a Super User. Acts as a resource for training of new team members and during the implementation of new processes. Other duties as assigned.

Education: Bachelor’s degree in a related field. Experience may be considered in lieu of degree.

Experience: Two years of relevant experience in Patient Access and/or Patient Accounting or a minimum of three (3) years customer service interacting with the public by telephone or in person in a similar role or capacity.

Complexity of Work: Basic PC software application knowledge and ability to use multiple data systems required. Must be able to type 35 wpm. Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year. Must be detail oriented. Excellent communication, organizational and interpersonal skills required. Must be able to multi-task and maintain composure in difficult situations in a fast-paced environment. Demonstrates a positive and professional approach and communicates effectively with customers and team members.

Licensure/Certification/Registration: Certified Healthcare Access Associate (CHAA), offered through the National Association of Healthcare Access Management (NAHAM) preferred.

Physical Requirements: Sufficient mobility and strength to move around the department and throughout the facility. Ability to stand or sit for prolonged periods of time. Excessive walking and standing while obtaining patient information when using laptop computer on wheeled device for bedside registration. Ability to lift 25 pounds.

Keywords: Emergency Room Registration, Insurance Verification, Admitting, Co-Pay Collections, Patient Registration, Call Center, Scheduler, Pre-Access, CHAA, NAHAM

J2WMC, J2WEU, J2WFV, J2WHC, J2WLA, J2WLU, J2WMM, J2WSP, ITC, Independence


Job Segments:
Administrative , Non-Clinical , Finance/Information Systems-j2w , Medical , Part Time , Healthcare , Service , Emergency Medicine , Front Desk , Call Center , Customer Service , Technology , Information Systems , SAP , Insurance , Insurance Sales