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Date: Mar 03, 2014
Location: Cleveland, OH
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Professional Area: Finance/IT
Job Code: U99943
Pay Grade: 08
Schedule: Part Time 40 hours or more
- High School Diploma or equivalent Required.
- 3 years experience required
This job interest community is for EXTERNAL CANDIDATES only!!
All positions posted below are PART TIME!!!!
This Job Interest Community will allow you to apply for PAS Financial Counselor opportunities that may be available at various Cleveland Clinic locations as of 3.3.14
Marymount Hospital 2:00pm to 10:30pm, EOW, EOH
SouthPointe Hospital 10:00pm to 6:30am, EOW, EOH
Southpointe Hospital 3:00pm to 12:00pm, EOW, EOH
Southpointe Hospital 2:30pm to 11:00pm, EOW, EOH
Hillcrest Hospital 10:00pm to 6:30am, EOW, EOH
Hillcrest Hospital 2:00pm to 10:30pm, EOW, EOH
Main Campus 1:00pm to 9:30pm, EOW, EOH
Main Campus 5:00am to 1:30pm, EOW, EOH
Main Campus 6:00am to 12:30pm, EOW, EOH
Main Campus 4:30am to 1:00pm, EOW, EOH
Main Campus 1:30pm to 10:00pm, EOW, EOH
Main Campus 1:00pm to 9:30pm, EOW, EOH
Main Campus 7:00am to 4:00pm, EOW, EOH
Independence 7:00am to 3:30pm
Summary: Provides a comprehensive set of business, financial, and appointment related services.
Job Responsibilities: Cross-trained to staff all areas of Patient Access at any facility, including but not limited to Front Desk, Admitting Office, ER registration, Cashier, Pre-registration, verification, pre-certification, scheduling and financial counseling. Identifies and utilizes appropriate reports to contact insurance payers for resolution to accounts that are pending, denied or in the appeal process. Functions as a Super User. Acts as a resource for training of new team members and during the implementation of new processes. Other duties as assigned.
Education: Bachelor’s degree in a related field. Experience may be considered in lieu of degree.
Experience: Two years of relevant experience in Patient Access and/or Patient Accounting or a minimum of three (3) years customer service interacting with the public by telephone or in person in a similar role or capacity.
Complexity of Work: Basic PC software application knowledge and ability to use multiple data systems required. Must be able to type 35 wpm. Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year. Must be detail oriented. Excellent communication, organizational and interpersonal skills required. Must be able to multi-task and maintain composure in difficult situations in a fast-paced environment. Demonstrates a positive and professional approach and communicates effectively with customers and team members.
Licensure/Certification/Registration: Certified Healthcare Access Associate (CHAA), offered through the National Association of Healthcare Access Management (NAHAM) preferred.
Physical Requirements: Sufficient mobility and strength to move around the department and throughout the facility. Ability to stand or sit for prolonged periods of time. Excessive walking and standing while obtaining patient information when using laptop computer on wheeled device for bedside registration. Ability to lift 25 pounds.
Keywords: Emergency Room Registration, Insurance Verification, Admitting, Co-Pay Collections, Patient Registration, Call Center, Scheduler, Pre-Access, CHAA, NAHAM
J2WMC, J2WEU, J2WFV, J2WHC, J2WLA, J2WLU, J2WMM, J2WSP, ITC, Independence
Healthcare , Part Time , Administrative , Medical , Customer Service , Information Systems , Technology , Call Center , Emergency Medicine , Front Desk , Non-Clinical , Finance/Information Systems-j2w