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Patient Registration-ED-Pre-Access -JIC - External candidate Job

Date: Nov 28, 2014

Location: Cleveland, OH

Hospital: Cleveland Clinic Main Campus & Family Health Centers

Facility: N/A

Professional Area: Community Experience , Finance/IT


Job Code: U99943

Pay Grade: 08

Schedule: Part Time 40 hours or more

Shift: Day/Evening/Night/Weekend

Job Details:
- High School Diploma or equivalent Required.
- 3 years experience required

This position is posted as a JIC (Job Interest Community). You are submitting your application for all PAS Financial Counselor opportunities that may be open at any location, for any shift within the Cleveland Clinic System. Once you apply, we will personally review your application to ensure that you meet the minimum qualifications and have completed the entire application. At that time, you may be contacted to discuss your experience, shift, and location preferences. This way, we can be sure that the job you apply for is the perfect fit for you.

This JIC is for PART TIME positions that may be available at the following locations as of 12.11.14:

Main Campus 7:30am to 4:00pm, EOW, EOH

Fairview Hospital 3:00pm to 11:30pm, EOW, EOH

Fairview Hospital 6:30am to 3:00pm, EOW, EOH

Hillcrest Hospital 3:00pm to 9:30pm, EOW, EOH

Hillcrest Hospital 11:00am to 5:30pm, EOW, EOH

Hillcrest Hospital 3:30pm to 12midnight, EOW, EOH

Summary: Provides a comprehensive set of business, financial, and appointment related services.

Job Responsibilities: Cross-trained to staff all areas of Patient Access at any facility, including but not limited to Front Desk, Admitting Office, ER registration, Cashier, Pre-registration, verification, pre-certification, scheduling and financial counseling. Identifies and utilizes appropriate reports to contact insurance payers for resolution to accounts that are pending, denied or in the appeal process. Functions as a Super User. Acts as a resource for training of new team members and during the implementation of new processes. Other duties as assigned.

Education: Bachelor’s degree in a related field. Experience may be considered in lieu of degree.

Experience: Two years of relevant experience in Patient Access and/or Patient Accounting or a minimum of three (3) years customer service interacting with the public by telephone or in person in a similar role or capacity.

Complexity of Work: Basic PC software application knowledge and ability to use multiple data systems required. Must be able to type 35 wpm. Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year. Must be detail oriented. Excellent communication, organizational and interpersonal skills required. Must be able to multi-task and maintain composure in difficult situations in a fast-paced environment. Demonstrates a positive and professional approach and communicates effectively with customers and team members.

Licensure/Certification/Registration: Certified Healthcare Access Associate (CHAA), offered through the National Association of Healthcare Access Management (NAHAM) preferred.

Physical Requirements: Sufficient mobility and strength to move around the department and throughout the facility. Ability to stand or sit for prolonged periods of time. Excessive walking and standing while obtaining patient information when using laptop computer on wheeled device for bedside registration. Ability to lift 25 pounds.

Keywords: Emergency Room Registration, Insurance Verification, Admitting, Co-Pay Collections, Patient Registration, Call Center, Scheduler, Pre-Access, CHAA, NAHAM

J2WMC, J2WEU, J2WFV, J2WHC, J2WLA, J2WLU, J2WMM, J2WSP, ITC, Independence, communityexperience

Job Segments:
Administrative , Non-Clinical , Finance/Information Systems-j2w , communityexperience-j2w , Medical , Part Time , Healthcare , Emergency Medicine , Front Desk , Call Center , Customer Service , Technology , Information Systems