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Date: Oct 03, 2014
Location: Cleveland, OH
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Department: PASS CUSTOMER SERVICE
Job Code: G10015
Pay Grade: 05
- High School Diploma or equivalent Required.
This position is posted as a JIC (Job Interest Community). You are submitting your application for all (Patient Guest Service Assistant) opportunities that may be open at any location, for any shift within the Cleveland Clinic System. Once you apply, we will personally review your application to ensure that you meet the minimum qualifications and have completed the entire application. At that time, you may be contacted to discuss your experience, shift, and location preferences. This way, we can be sure that the job you apply for is the perfect fit for you.
This JIC is for [Full Time, Part Time and PRN] positions that may be available at the following locations: [Main Campus, Hillcrest, Marymount]
PATIENT GUEST SERV ASST:
Summary: Patient Guest Service Assistants provide a high level of customer service to assist with way finding, act as a local resource to visitors and ensure a safe environment for patients, guests and colleagues.
Responsibilities: Meet, greet and assist patients, guests and colleagues with way finding (providing directions), obtaining wheelchairs and providing minimal transport. Access patient information to confirm appointment times, appointment locations and room numbers to guests. Provide concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping and amenities) in the Cleveland Clinic and local community. Correct and/or report safety, maintenance and cleaning needs. Respond to Code Blue and Code Red emergencies with appropriate equipment. Coordinate patient needs with other departments. Other duties as assigned.
Education: High School Diploma or equivalent.
Experience: Minimum three years experience in a customer service role with at least one year providing face-to-face customer service.
Physical Requirements: Normal or corrected vision, hearing and speech.
keyword: Red Coat, Customer Service, communityexperience, communityexperience-j2w