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To assist candidates like you in finding out about Cleveland Clinic, we’ve posted answers to common questions here. Browse this section, use the Search feature, and if there are other things you still need to know about, you can ask a question right here!
How do I apply for a job opportunity?
To be considered for employment at Cleveland Clinic, you must complete our online application and pre-hire assessment. Apply online at jobs.clevelandclinic.org. The website is accessible from any computer with internet access.
If I don’t have a computer at home, where can I apply for positions?
You may apply using kiosks located at the following locations:
You may apply using computers located in the HR Departments of the following hospitals:
Who can I contact if I experience difficulty while completing an online application?
If you experience difficulty when completing the online application, call the Talent Acquisition general line at 216.448.0377.
How long does it take to complete the online application and pre-hire assessment?
Plan for a minimum of 1 hour to complete both the application and pre-hire assessment.
How do I check my application status?
Once you apply for a position on the website, you can log into your account and check the status under the link on the job page titled “Check Application Status.”
Can I submit a paper application?
Cleveland Clinic does not have a paper application process. The only way to apply is through our website, jobs.clevelandclinic.org.
How many positions can I apply for at one time?
External applicants may submit up to 3 applications.
How can I withdraw an application for a position?
Please call the Talent Acquisition general line at 216.448.0377. Please note that by withdrawing your application, you will no longer be considered for the position.
What is a Job Interest Community (JIC)?
A Job Interest Community or JIC is a general application for external candidates. When you apply to a JIC, you are expressing interest in positions throughout our healthcare system.
Our JICs makes it easier for our recruiters to match your skills and experience to positions throughout our organization. Once you apply, a recruiter will personally review your application to ensure that you are considered for the right position. If you meet the minimum qualifications and complete the application in its entirety, a recruiter may contact you to better understand your experience and shift/location preferences. This way, we can be sure that the job you apply for is the perfect fit for you. Most JICs include the word “External” as part of the job title.
Can I contact a recruiter personally? Who is the recruiter for a specific position?
Once you’ve applied for a position, the recruiter will contact you to schedule an interview if your qualifications meet the department’s needs.
What is the pay grade or pay rate of a position?
The pay of a position is discussed as part of the interview process.
Internal candidates can view their current pay grade through the HRConnect Portal. This information can be found under “Manage my profile” in the Employee Space section.
How long is a position to be posted online?
Positions are posted daily and are taken down when a sufficient number of qualified applications has been received.
Where do I find the minimum qualifications for a position?
Qualifications can be found in the job description for each position. You should only submit an application if you meet all of the minimum qualifications listed.
How do I get my user name and password?
Our application process requires 2 separate logins. The first login requires an email address and password. Select the “Forgot Password” link to request a reset. The second login requires a user name and password. Select the “Forgot User Name or Password” link. We recommend you choose to have your password displayed on the screen instead of having it emailed.
If you require additional assistance, please contact the Talent Acquisition general line at 216.448.0377 and select option 7.
I see a position on the website, but I am unable to apply for it. Why can’t I apply?
If you get a message stating “this position has been modified or is no longer available,” it means that at this time, we are no longer accepting applications for the position. Our website is updated twice daily. Positions may be visible online for a few hours, until the next site update occurs.
When I click “Apply Now”, it keeps kicking me back to the same screen?
Our application runs in a pop-up window. If the application form is not opening on your computer, you may have pop-up blocking software on your computer that is blocking the form from opening. Please look for instructions on your software about how to disable your pop-up blocker.
Is your site secure?
Yes, our website is secure. Your information is confidential and will only be used for the recruiting process.
If I was a previous Cleveland Clinic caregiver, is it possible for me to come back to work for your company?
Yes. Previous caregivers are welcome to apply for positions posted online, excluding those with “CCHS Employees Only” in the title. These positions are only available to current caregivers. As a former Cleveland Clinic caregiver, you are considered an external candidate and will not be permitted to use your previous employee number to apply for a position. You must complete the online application and pre-hire assessment.
I’m a student looking for internship opportunities.
Cleveland Clinic is proud to offer the Student Experience. The mission is to provide growth and practical experience to currently enrolled undergraduate and graduate students by way of internship, externship, co-op and fellowships. Check out our Student Experience opportunities for more information.
How do I complete an application if I need special assistance?
If you are interested in applying for employment with Cleveland Clinic and need special assistance or an accommodation to complete our application process, please contact 216.448.0377.
What happens after I apply to a Job Interest Community (JIC)
If you meet the minimum qualifications and complete the application in its entirety, a recruiter may contact you to better understand your experience and shift/location preferences. If we have a position that matches your preferences, your application will be reviewed for that position. If we do not have a current opening, matching position, your application will be placed in a folder for your shift/location preferences. When new positions are added to our system, our recruiters review applications in the folders first and reach out to applicants who are a match. Your application will remain active in a folder for a period of 6 months.
What if I want to be removed from a JIC folder so I can submit other applications?
Our application system will only allow three (3) active applications at any given time, which includes our JIC folders. If you have reached the maximum number and would like to withdraw an application, please contact the Talent Acquisition General Line at 216.448.0377.
What is the purpose of this pre-hire assessment?
The first step in providing world class care is finding the right people to give it. So Cleveland Clinic partnered with a vendor, SHL, to create an online assessment to determine potential employees’ fit with our culture and values. The assessment looks at not only work performance and experience, but behavioral characteristics as well. The combination of all 3 provides a comprehensive view, and helps us to make the best hiring decisions for our team and our patients.
What’s the difference between an assessment and a test?
None here; we use the terms interchangeably.
Do I have to take the assessment?
Yes, within 10 calendar days of completing your application. As mentioned above, this is a significant aspect in our evaluation of your potential fit with Cleveland Clinic.
Will my application be considered if I do not take the assessment?
No, all external applicants are required to take it as part of their application process. We are serious about getting to know each candidate as part of our hiring process!
When do I need to take the assessment?
Within 10 days of completing your application.
How long does the assessment take to complete?
The typical candidate takes around 15 minutes, but there are no timed sections, so it is fine to take longer if necessary.
Do I need to complete the entire assessment at one time?
No, you can complete 1 section of the assessment at a time and log back in any time within the 10-day window to complete the remaining sections. You will receive a Session ID number and web address in the beginning of the assessment, which will also be emailed to you via “select2perform” with directions in order to log back into the system at a later time. (You may need to check your spam folder for this message.)
If I apply to multiple jobs, will I have to retake the same assessment multiple times?
No. If you are applying for the same job in different departments or locations, your answers work for all applications.
Will I get the results of my assessment?
No, assessment results are private, and are only seen by Cleveland Clinic staff involved in the department’s hiring process.
Do all applicants take the assessment?
No, the assessment is for U.S. external candidates only. Employees in Canada, CCAD (Abu Dhabi), and Medina Hospital are not required to complete a pre-hire assessment. For internal candidates, we refer to performance appraisals and internal references.
What if I don’t have an email account?
You need to have a valid email address for communication from Talent Acquisition. Popular free email services include Gmail™, Yahoo®, or Hotmail™, among others.
What if I don’t have a computer?
Computers are available at Human Resources offices at every community hospital and Main Campus.
Cleveland Clinic Hospitals
The public library is another location in which to take the assessment. In addition, applicants can go to one of the two Employment Connections offices during their business hours. The addresses of those locations are as follows:
1020 Bolivar Road
Cleveland, OH 44115
11699 Brookpark Road
Parma, OH 44130
What are the system requirements?
The online assessment only works with 2 web browsers: Internet Explorer (version 6.0 or higher), or Mozilla Firefox (version 2.0 or higher). Please ensure your pop-up blocker is turned off.
Who do I contact if I have technical problems while I am testing?
Call SHL Technical Support between 8 a.m. – 8 p.m. ET Monday-Friday: 800.899.7451. Or email: firstname.lastname@example.org.