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To assist candidates like you in finding out about Cleveland Clinic, we’ve posted answers to common questions here. Browse this section, use the Search feature, and if there are other things you still need to know about, you can ask a question right here!

How do I apply for a job opportunity?

To be considered for employment at Cleveland Clinic, you must complete our online application and pre-hire assessment. Apply online at jobs.clevelandclinic.org. The website is accessible from any computer with internet access.

If I don’t have a computer at home, where can I apply for positions?

You may apply using kiosks located at the following locations: 

    • Near the cafeteria in the Lerner Building (Main Campus)
    • Near the cafeteria in the H Building (Main Campus)
    • South Pointe Hospital
    • Fairview Hospital
    • Euclid Hospital
    • Hillcrest Hospital 


You may apply using computers located in the HR Departments of the following hospitals:

    • Marymount Hospital
    • Lutheran Hospital
    • Lakewood Hospital
    • Medina Hospital

Who can I contact if I experience difficulty while completing an online application?

If you experience difficulty when completing the online application, please call 216.448.CCHR (2247).

How long does it take to complete the online application?

Plan for approximately 1 hour to complete the application.

How do I check my application status?

Once you apply for a position on the website, you can log into your account and check the status under the link on the job page titled “Check Application Status.”  

Can I submit a paper application?

Cleveland Clinic does not have a paper application process. The only way to apply is through our website, jobs.clevelandclinic.org.

How many positions can I apply for at one time?

External applicants may submit up to 5 applications. 

How can I withdraw an application for a position?

Please contact us at 216.448.CCHR (2247). Please note that by withdrawing your application, you will no longer be considered for the position.

What is a Job Interest Community (JIC)?

A Job Interest Community or JIC is a general application for external candidates. When you apply to a JIC, you are expressing interest in positions throughout our healthcare system.


Our JICs makes it easier for our recruiters to match your skills and experience to positions throughout our organization. Once you apply, a recruiter will personally review your application to ensure that you are considered for the right position. If you meet the minimum qualifications and complete the application in its entirety, a recruiter may contact you to better understand your experience and shift/location preferences. This way, we can be sure that the job you apply for is the perfect fit for you. Most JICs include the word “External” as part of the job title. 

Can I contact a recruiter personally? Who is the recruiter for a specific position?

Once you’ve applied for a position, the recruiter will contact you to schedule an interview if your qualifications meet the department’s needs.

What is the pay grade or pay rate of a position?

The pay of a position is discussed as part of the interview process.

Internal candidates can view their current pay grade through the HRConnect Portal. This information can be found under “Manage my profile” in the Employee Space section.

How long is a position to be posted online?

Positions are posted daily and are taken down when a sufficient number of qualified applications has been received. 

Where do I find the minimum qualifications for a position?

Qualifications can be found in the job description for each position. You should only submit an application if you meet all of the minimum qualifications listed.

How do I get my user name and password?

Our application process requires 2 separate logins. The first login requires an email address and password. Select the “Forgot Password” link to request a reset. The second login requires a user name and password. Select the “Forgot User Name or Password” link. We recommend you choose to have your password displayed on the screen instead of having it emailed.


If you require additional assistance, please contact us at 216.448.CCHR (2247).

I see a position on the website, but I am unable to apply for it. Why can’t I apply?

If you get a message stating “this position has been modified or is no longer available,” it means that at this time, we are no longer accepting applications for the position. Our website is updated twice daily. Positions may be visible online for a few hours, until the next site update occurs.

When I click “Apply Now”, it keeps kicking me back to the same screen?

Our application runs in a pop-up window. If the application form is not opening on your computer, you may have pop-up blocking software on your computer that is blocking the form from opening. Please look for instructions on your software about how to disable your pop-up blocker.

Is your site secure?

Yes, our website is secure. Your information is confidential and will only be used for the recruiting process.

If I was a previous Cleveland Clinic caregiver, is it possible for me to come back to work for your company?

Yes. Previous caregivers are welcome to apply for positions posted online, excluding those with “CCHS Employees Only” in the title. These positions are only available to current caregivers. As a former Cleveland Clinic caregiver, you are considered an external candidate and will not be permitted to use your previous employee number to apply for a position. You must complete the online application.

I’m a student looking for internship opportunities.

Cleveland Clinic is proud to offer the Student Experience. The mission is to provide growth and practical experience to currently enrolled undergraduate and graduate students by way of internship, externship, co-op and fellowships. Check out our Student Experience opportunities for more information. 

How do I complete an application if I need special assistance?

If you are interested in applying for employment with Cleveland Clinic and need special assistance or an accommodation to complete our application process, please contact 216.448.CCHR (2247).

What happens after I apply to a Job Interest Community (JIC)

If you meet the minimum qualifications and complete the application in its entirety, a recruiter may contact you to better understand your experience and shift/location preferences. If we have a position that matches your preferences, your application will be reviewed for that position. If we do not have a current opening, matching position, your application will be placed in a folder for your shift/location preferences. When new positions are added to our system, our recruiters review applications in the folders first and reach out to applicants who are a match.  Your application will remain active in a folder for a period of 6 months. 

What if I want to be removed from a JIC folder so I can submit other applications?

Our application system will only allow five (5) active applications at any given time, which includes our JIC folders. If you have reached the maximum number and would like to withdraw an application, please contact us at 216.448.CCHR (2247).






How do I know if my references are complete?

You can log on to the Skill Survey site using the link provided to you via email to check the status of your references. 

How long do I have to enter my references into the SkillSurvey system?

In order to prevent a delay in the interview/offer process, we recommend getting your references information into the system within 24-48 hours. You are able to access SkillSurvey from any mobile device with internet access. 

How long do my references have to complete the survey?

In order to prevent a delay in the interview/offer process, we recommend that your references respond within 24-48 hours. They are able to access SkillSurvey from any mobile device with internet access.  

I am a recent graduate and don’t have much work experience, who should I use for the manager references?

Teachers, professors and instructors may qualify as manager references

Should I contact my references and let them know that I am using them as a reference?

Yes, contact your references to let them know what to expect so they will watch for the web link via email. This will help the process move smoothly and quickly. 

I am having trouble navigating the site, who should I contact?

Please contact customerservice@skillsurvey.com for assistance with any technical difficulties

Can I delete a reference from my list?

Unfortunately no; once a reference has been entered in the system it can’t be deleted. However, you are able to edit or update a reference if needed. 

Can I make updates to an application I've submitted?

Once an application has been submitted, you are not able to access the application to make updates. If you submit an application for another position, you will have the ability to update the content of the application, including the resume and cover letter.

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