Cleveland Customer Service Video

From our iconic Red Coats who help patients navigate our hospitals

to our billing department staff who help our patients get the care they need, our customer service caregivers are essential to our mission. Our Customer Service Department is chiefly responsible for identifying best practices, setting new standards and supporting continuous system-wide improvement.

The department also serves as the central point of contact for all patient billing operations. Our team is responsible for:

  • Sending out approximately 400,000 billing statements each month
  • Answering billing-related questions for patients in person and on the phone
  • Resolving billing-related issues, from the routine to the complex

Through these and other crucial contributions, our customer service professionals deliver an experience unparalleled that transcends our industry.

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Cleveland Customer Service Integrated approach

An Integrated Approach

Cleveland Clinic is a future-focused model for healthcare. It is not enough to react to our current reality, but rather we must continually invest in identifying macro trends and developing targeted solutions.

Cleveland Customer Service Core Values

Our Core Values

With patient care at the center of everything we do, we continually look for new, innovative ways to improve outcomes and experiences for our patients and their families.

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